Experienced Customer Service Representative - Nights and Weekends (Full-Time) at blithequark

Join the blithequark Team: Delivering Exceptional Customer Experiences in the Live Events Industry

At blithequark, we're passionate about connecting fans to the events that excite them. As a leader in the ticketing industry, we've been recognized for our outstanding customer service, earning us the top spot as voted by Newsweek two years in a row. We're now seeking a skilled and empathetic Customer Service Representative to join our Expedited Resolutions Team, working nights and weekends on a full-time schedule.

The Opportunity

As a Customer Service Representative at blithequark, you'll be the primary point of contact for high-level customer inquiries via phone, chat, and email. You'll have the opportunity to engage with hundreds of customers and sellers, resolving unique issues with technical expertise and multitasking abilities. Your role will be critical in creating exceptional experiences for our VIP customers, from the point of purchase until they enter the gates.

Key Responsibilities

• Maintain excellent customer experience with tone, empathy, confidence, and attention to detail.
• Develop and present solutions to fan issues efficiently and effectively.
• Update internal order notes and ensure proper procedures are followed during all fan and seller interactions.
• Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience.
• Stay up-to-date on company values, processes, and policies to ensure accurate information exchange, order replacements, refunds, credits, and more.

Career Growth and Development

As a Customer Service Representative at blithequark, you'll have the opportunity to grow and develop in your role. Here's what you can expect in your first 30, 90, and 180 days:

30 Days In

• Complete new hire orientation and gain the resources needed to succeed.
• Learn about ticket marketplaces and how you'll contribute to providing great experiences for fans and sellers.
• Understand the flow of buyer orders and entry-level call inquiries.
• Become familiar with company policies and processes.
• Navigate and resolve non-complex calls.

90 Days In

• Contribute to approaches, methods, and technologies that support overall business goals and drive team efficiencies.
• Maintain and harvest internal and external relationships to achieve progress and advance objectives.
• Exhibit a deep understanding of industry and company processes, including replacing ticket inventory and navigating escalated contacts.

180 Days In

• Apply methods to execute individual tasks that positively impact the team.
• Play an active role in continued learning to advance skill sets necessary for team goals.
• Manage highly complex, escalated, and high-value contacts without guidance.
• Become a key player on the team, running autonomously throughout day-to-day responsibilities.

What You'll Bring

To succeed as a Customer Service Representative at blithequark, you'll need:

• Work experience in customer service in a retail or service-related industry.
• Computer proficiency, including the ability to maintain 50+ WPM typing speed and efficiently operate basic PC/web browser functionality.
• Excellent empathy, confidence, and patience.
• Strong written communication skills with an aptitude for grammar and spelling accuracy.
• The ability to multitask in a fast-paced environment.
• Self-reliance and the ability to work with minimum supervision.
• Research skills to troubleshoot customer issues.
• A genuine interest in live events, sports, and entertainment.

Work Schedule and Benefits

As a full-time Customer Service Representative at blithequark, you'll work a hybrid schedule with 3 days in the office and 2 days at home. Your schedule will be:

• Thurs/Fri, Sun/Mon, or Sun/Wed off
• Hours: 3:30pm-12:00am
• The first 2 weeks of employment are Monday-Friday 9-6 for paid training

You'll also enjoy a competitive compensation package, including:

• A base salary of $40,000 with overtime eligibility
• Bi-annual bonuses and annual equity grants
• Flexible PTO, mental health days, floating holidays, and wellness programs
• 401K matching and opportunities to earn additional income through bonus incentives
• The chance to see your favorite live events and performers on us!

Why Join blithequark?

At blithequark, we're passionate about creating exceptional experiences for our customers. We offer a dynamic and supportive work environment that's perfect for professionals looking to grow and develop in their careers. If you're a customer service expert with a passion for live events, sports, and entertainment, we encourage you to apply for this exciting opportunity.

Join our team and help us deliver unforgettable experiences to our customers!