Experienced Change Manager, Strategic Change - Driving Digital Transformation at McDonald's Global Technology

Join the Team Revolutionizing the Fast Food Industry through Technology and Innovation

McDonald's is on a mission to accelerate its growth strategy, "Accelerating the Arches," by leveraging cutting-edge technology to enhance customer experience across its global operations. As a leader in the fast food industry, McDonald's is committed to innovation, and its Global Technology organization is at the forefront of this revolution. We're seeking an experienced Change Manager, Strategic Change, to join our team in Chicago, IL, and play a pivotal role in driving the successful adoption of technology across the organization.

About McDonald's Global Technology Organization

McDonald's Global Technology organization is a dynamic team of intrapreneurs who are passionate about harnessing the latest innovations in AI, IoT, and edge computing to drive business growth. We're building a world-class engineering team to develop strategic products that will take our customer experience to the next level. As a Change Manager, Strategic Change, you'll be an integral part of this team, working closely with cross-functional stakeholders to develop and execute change management strategies that drive organizational change and technology adoption.

Job Description

The Change Manager, Strategic Change, role is responsible for developing and executing change management strategies, plans, and deliverables in support of the priorities within Global Technology. This role will create and implement effective change plans and deliverables for technology projects and initiatives, ensuring alignment with the broader Strategic Change team and McDonald's leadership.

Key Responsibilities

• Change Strategy:
  • Develop and manage comprehensive change strategies by applying a structured Change Management methodology to multiple, complex transformational programs across several dimensions (vision, change readiness, impact assessments, stakeholder management, communication, role-based training plans, etc.) across a portfolio of projects.
  • Conduct change impact analysis across people, process, and technology dimensions, risk assessments, and change readiness assessments to improve people ROI and successfully lead people through transitions.
  • Develop ongoing stakeholder management analysis and action plans to identify key players and resistors of a change initiative and plans to aid their transitions.
• Communication Strategy:
  • Develop proactive communication strategies and plans to support broader change management goals on key initiatives.
  • Plan and develop strategic messages and communication plans and execute creative delivery across various stakeholders and users to drive organizational change and specific events to drive awareness and adoption.
  • Create strategic message opportunities and leadership presentations as it relates to projects.
• Culture and Performance:
  • Serve as a trusted partner with the leadership team and project leaders to identify and address gaps in helping employees evolve in the context of modernization efforts.
• Coaching/Counseling:
  • Provide change management coaching to leaders and project teams to ensure we optimize people ROI on critical initiatives.
  • Counsel leadership and individuals on the development of key messages and effective message delivery.

Time Allocation

The role is expected to allocate time as follows:

• 70%: Develop and manage comprehensive change strategies by applying a structured Change Management methodology to multiple, complex transformational programs within Global Technology.
• 10%: Provide change management coaching to project teams to ensure we optimize people ROI on critical initiatives.
• 20%: Manage change team members and/or consultants to advise and coach on the successful development and execution of change management projects within a given department vertical.

Qualifications and Requirements

To be successful in this role, you'll need:

• A Bachelor's degree or advanced degree in change, organization development, and/or communications-related field.
• 5-10 years of experience in organization development, strategic change, or consulting, with an emphasis on internal communications.
• At least 4-6 years of experience managing complex projects from conception to delivery in Change Management, Organizational Development, and/or Communications.
• Proven leadership and ability to influence and work with Sr. Leadership and multi-disciplined teams.
• Experience leading people or contractors preferred; Global Experience preferred.
• Experience within Technology is required.
• Ability to navigate, orchestrate, and work through complex issues with a strategic, tactical, and fresh perspective.
• Previous experience managing executive-level communications.
• Proven ability to develop and implement change and communication strategies and detailed plans for key initiatives.

Skills and Competencies

The ideal candidate will possess:

• In-depth knowledge of communication strategies, tools, and vehicles and application of written communication skills.
• High level of strategic focus, perspective, and tactical ability to deliver.
• Proven ability to adapt quickly to a fast-paced environment and support multiple high-priority work streams.

What We Offer

McDonald's is committed to providing a dynamic and inclusive work environment that fosters growth and development. As a Change Manager, Strategic Change, you'll have the opportunity to:

• Work on high-impact projects that drive business growth and technology adoption.
• Collaborate with cross-functional teams and stakeholders to drive organizational change.
• Develop and execute change management strategies that drive business outcomes.
• Grow your career in a dynamic and innovative organization.

McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Ready to Join Our Team?

If you're a motivated and experienced Change Manager looking to drive digital transformation and organizational change, we want to hear from you. Apply now to join our team and be part of the exciting work we're doing at McDonald's Global Technology organization.

McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. If you require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact us.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.