Experienced Merchant Services Team Lead for New Verticals - Remote Opportunity with DoorDash

Join the DoorDash Team: Empowering Local Economies through Innovative Technology

At DoorDash, we're on a mission to empower local economies by revolutionizing the way people live, work, and interact with their communities. As a technology and logistics company, we're committed to making a positive impact on the lives of our customers, merchants, and Dashers. We're now seeking an experienced Merchant Services Team Lead to join our New Verticals team, a dynamic group dedicated to building and maintaining merchant catalogs and providing exceptional support to our internal sales teams.

About the New Verticals Team

The New Verticals team is a vital part of DoorDash's Merchant Services organization, focusing on creating and updating catalogs and menus for merchants to sell their products on our platform. As a Team Lead, you'll oversee a team of skilled support staff, ensuring they deliver top-notch service to our merchants and internal stakeholders. You'll work closely with your team to achieve operational KPIs, provide real-time feedback, and drive process improvements.

Key Responsibilities

• Lead a motivated team of support staff, fostering a culture of customer success and operational excellence
• Provide guidance and support to your team through regular 1-on-1 meetings, team meetings, and real-time feedback
• Establish and track individual and team goals, ensuring alignment with operational KPIs
• Coordinate daily workflow, adjusting resources to meet service level agreements and business needs
• Identify opportunities for process improvements and implement changes to enhance efficiency and quality
• Develop and present performance reports to stakeholders, highlighting trends and areas for improvement
• Collaborate with cross-functional partners to drive team success and achieve business objectives
• Operate as a Subject Matter Expert, creating and distributing performance reports to inform business decisions

Essential Qualifications

To succeed in this role, you'll need:

• Previous experience in a team lead or people management role, with a proven track record of motivating and developing high-performing teams
• A strong understanding of operations, customer service, or a related field, with experience working in a fast-paced environment
• Proficiency in Salesforce and Google Sheets, with the ability to learn and adapt to new tools and technologies
• Excellent problem-solving skills, with the ability to make data-driven decisions and balance competing priorities
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

Preferred Qualifications

While not required, the following skills and experiences will give you a competitive edge:

• Experience working in the technology or logistics industries, with a understanding of the challenges and opportunities in these sectors
• A background in process improvement, with a proven track record of driving efficiency and quality enhancements
• Experience working with data analysis and reporting tools, such as Mode or similar platforms
• A strong understanding of customer service principles, with a focus on delivering exceptional experiences for merchants and internal stakeholders

What We Offer

At DoorDash, we're committed to supporting the happiness, health, and well-being of our employees. We offer a comprehensive benefits package, including:

• Premium healthcare, wellness expense reimbursement, and paid parental leave
• A competitive salary and opportunities for career growth and development
• A dynamic and inclusive work environment, with a culture that values diversity and promotes collaboration
• Opportunities to work on impactful projects, driving business growth and innovation

Our Commitment to Diversity and Inclusion

At DoorDash, we believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We're committed to growing and empowering a more inclusive community within our company, industry, and cities. We welcome applicants from diverse backgrounds, experiences, and perspectives, and are dedicated to creating a workplace that is free from discrimination and harassment.

Our Statement of Non-Discrimination is a testament to our commitment to equality and fairness. We prohibit discrimination and harassment based on:

• Race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status
• Other subtler forms of inappropriate behavior, such as stereotyping, that can create barriers to success

We value a diverse workforce and encourage applicants from all backgrounds to apply. If you need any accommodations during the application process, please inform your recruiting contact.

Ready to Join Our Team?

If you're a motivated and experienced leader with a passion for operations and customer service, we want to hear from you. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply today to join our team and be part of our mission to empower local economies!

We're excited to meet our next team member and look forward to receiving your application.