Dedicated Field Services Advocate for National Accounts - Remote with Onsite Visits to Newtown Square, PA Office

Transforming Health Care through Personalized Support

At CVS Health, we're driven by a singular purpose: Bringing our heart to every moment of your health. As a leader in the health care industry, we're committed to delivering enhanced human-centric health care that's both personal and convenient. Our culture is built around our Heart At Work Behaviors, which empower our employees to make a meaningful difference in the lives of our customers. We're now seeking a highly skilled and dedicated Field Services Advocate to join our team as a key partner to our National Accounts clients.

About the Role

As a Dedicated Field Services Advocate for National Accounts, you will serve as a vital bridge between our clients' members, the customer Benefit Service Center, HR colleagues, and the Total Rewards Team. Your primary focus will be on providing administrative and clinical support to members, navigating them through the health system, and addressing their benefits-related queries. This role is 100% dedicated to our client and requires onsite visits to their Newtown Square, PA office 2 days a week, as well as occasional visits for events like wellness fairs and annual enrollment.

Key Responsibilities

• Act as the primary contact for day-to-day escalations of benefit-related issues brought forward by the client's HR representatives, Total Rewards Team, or members themselves.
• Provide exceptional customer service and a positive member experience to all inquirers, ensuring seamless communication and support.
• Collaborate with members, HR representatives, and the Total Rewards Team to help them understand their benefits and connect them to available resources, such as Livongo, RFL, and Wellbeats.
• Recommend, create, and deliver content for health education newsletters, new hire orientation, Annual Enrollment, and other communication initiatives aligned with the client's Value Proposition.
• Plan and execute health awareness tables and other onsite events requested by the Total Rewards team, including weekly 'office hours' for employees on site.
• Resolve benefits-related issues, including answering routine questions, addressing denied claims, preauthorization, and providing support to both employees/members and the customer Total Rewards team on appeals.
• Assist the Total Rewards team with the administration of the client's Wellness program and other programs as needed.

Essential Qualifications

To succeed in this role, you will need:

• A passion for health, benefits, and member experience.
• Deep problem-solving skills and a demonstrated ability to build trusting relationships with members.
• High energy and a proactive approach to issue resolution.
• Excellent people skills, including active listening, empathy, and supportiveness.
• The ability to make independent decisions and demonstrate responsiveness and a sense of urgency when dealing with members.
• Strong organizational and communication skills, with competency in MS Office products (Word, PowerPoint, Excel).

Preferred Qualifications

While not mandatory, the following qualifications are highly desirable:

• CEBS, SPHR, or PHR certification.
• Clinical background or experience with Aetna and CVS products, claim systems, and digital member applications.
• Knowledge of benefit rules, regulations, policies, and procedures, including federal, state, and local regulations related to benefits (COBRA, ERISA, HIPAA, Section 125).

What We Offer

At CVS Health, we offer a comprehensive rewards package that includes:

• A competitive salary ($66,330 - $145,860 per annum) and eligibility for a bonus, commission, or short-term incentive program.
• A full range of medical, dental, and vision benefits.
• A 401(k) retirement savings plan and an Employee Stock Purchase Plan.
• Term life insurance, short-term and long-term disability benefits.
• Numerous well-being programs, education assistance, and free development courses.
• A CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Career Growth and Development

As a Dedicated Field Services Advocate, you will have opportunities to grow and develop your skills in a dynamic and supportive environment. You will be part of a team that values collaboration, innovation, and continuous learning. Our culture encourages employees to take ownership of their work, develop new skills, and advance in their careers.

Our Work Experience

At CVS Health, we're proud of our unique culture and work experience. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. They make choices that benefit the team, collaborate to make a difference, and embody our core values. We're committed to creating an inclusive and supportive work environment that fosters growth, innovation, and success.

Don't Hesitate, Apply!

If you're passionate about delivering exceptional health care experiences and making a meaningful difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated professionals who are transforming the health care industry!