Experienced Live Broadcast Technology Operations Manager for Netflix Remote and Binge Watching Services – Overseeing Worldwide Live-Streaming Activities and Driving Technical Innovation

Introduction to Netflix and the Role

Netflix, the world's leading streaming entertainment service, is seeking an experienced and skilled Operations Manager to join our Live Broadcast Technology team. As a key member of our team, you will be responsible for overseeing everyday worldwide live-streaming activities, collaborating with cross-functional teams, and driving technical innovation to ensure the highest quality of our live events. If you have a passion for live broadcasting, a strong technical background, and excellent leadership skills, we encourage you to apply for this exciting opportunity.

About the Job

In this role, you will predominantly organize and execute live-centered drives based on collaboration with the Live Streaming Pipeline Engineering Group, Live Local Technical Leads, and Production groups, as well as our Reliability Engineering teams. You will influence numerous areas of the live event lifecycle, from the pitch and planning stage to testing and event launch days. Your expertise will be crucial in leading development drives that bridge the gap between production, hardware, broadcast engineering, and our software groups.

Key Responsibilities

• Coordinate and organize across multiple stakeholders and clients for the smooth execution of live-streaming events
• Collaborate with contractors and in-house engineers for transmission planning
• Establish and maintain relationships with satellite and IP transmission vendors
• Establish and maintain relationships with hardware and broadcast companies, including commitment/distribution encoder vendors, closed subtitling gears, and services
• Ability to create and maintain maps and drawings of venue systems for communication with all entities
• Act as a central resource for engineering and production, working closely with teams to develop and implement technical plans that align with Netflix's creative and technical goals, often managing concurrent schedules
• Responsible for troubleshooting, diagnosing, and reporting audio, video, and system issues
• Monitor and manage cloud-based and hardware-based video infrastructure, providing analysis and remediation of any issues in the video workflow
• Develop, form, and advance ground ingest capabilities, including signal acquisition, analysis, validation, and normalization
• Monitor the industry for emerging technologies, identifying trends to keep Netflix live on the cutting edge
• Work closely with teams to enable new feature development by understanding what the feature means for overall operations and how to make it work at scale
• Be available on launch days at the Network Operations Center (NOC) or ground ingest facilities as required
• Ability to work with flexible hours based on the live events schedule
• Must have flexibility to travel for scheduled live events

Essential Qualifications

To be successful in this role, you will need:

• 5+ years of transmission remote operations experience (ideally network level) in a coordination or management role
• Strong understanding of digital audio/video fundamentals, compression technologies, distribution networks, and related technologies like Multicast and Unicast video distribution, MPEG Video (2, 4, and HEVC), and ESNI signaling, closed captions, satellite video distribution, and ad stitching
• Proficient in Video and Audio Compression technology
• Understanding of the details of remote production and the on-site technical operation
• Knowledge of remote production facilities and hardware vendors
• Deep understanding of MVPD-based linear ecosystem and working knowledge of OTT video distribution, engagement technology, and architecture
• Ability to assess and analyze video and audio quality
• Experience with on-premise video acquisition with partners or co-location facilities

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience with cloud-based infrastructure
• Experience with at least one programming language (Java, Go, Python)
• Experience in Unix (or Unix-based systems), shell scripting, and good SQL knowledge
• Experience with web technologies and distributed systems with microservices architecture

Career Growth Opportunities and Learning Benefits

At Netflix, we are committed to the growth and development of our employees. As an Operations Manager in our Live Broadcast Technology team, you will have the opportunity to work on challenging projects, collaborate with talented professionals, and develop new skills to advance your career. Our company culture values innovation, creativity, and continuous learning, providing you with the ideal environment to thrive and grow.

Work Environment and Company Culture

Netflix is a unique and dynamic company that values diversity, inclusion, and creativity. Our work environment is fast-paced, collaborative, and innovative, with a focus on delivering high-quality products and services to our customers. We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background constructs stronger teams. We approach diversity and inclusion seriously and respectfully, and we do not discriminate based on race, religion, color, national origin, rank, sex, sexual orientation, gender, gender identity or expression, age, disability, illness, pregnancy, genetic makeup, marital status, or military service.

Compensation, Perks, and Benefits

We offer a competitive salary, comprehensive benefits, and a unique company culture that values innovation, creativity, and continuous learning. Our benefits include health plans, mental health support, a 401(k) retirement plan with company match, stock option program, disability programs, health savings and flexible spending accounts, family-forming benefits, and life and serious injury benefits. We also offer paid time away programs, with full-time hourly employees accumulating 35 days per year for vacation, holidays, and sick leave. Full-time salaried employees are immediately eligible for flexible downtime.

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role in live broadcast technology, we encourage you to apply for this exciting opportunity. As an Operations Manager at Netflix, you will be part of a talented team that is shaping the future of entertainment. Don't miss this chance to join our team and contribute to the success of our live streaming services. Apply now and take the first step towards an exciting and rewarding career at Netflix.

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