**Experienced Part-Time Remote Call Center Customer Service Representative - Health Plan Support (Competitive Salary, Flexible Schedule, Comprehensive Benefits)**

Join Our Team as a Part-Time Remote Customer Service Representative

We are seeking a highly skilled and dedicated Part-Time Remote Call Center Customer Service Representative to join our team! As a fully remote role, you will have the flexibility to work from anywhere, while providing exceptional support to our health plan members. This is an excellent opportunity to grow your career in a dynamic and supportive environment, with a competitive salary and comprehensive benefits.

About Our Company and Industry

At Alivi, we are committed to providing top-notch transportation services to our health plan partners. Our team is dedicated to delivering exceptional customer service, and we are looking for talented individuals to join our crew. As a customer-focused organization, we prioritize empathy, patience, and attention to detail in our interactions with members. By joining our team, you will be an integral part of our mission to provide high-quality support and services to our health plan partners.

Job Summary

As an Alivi Customer Service Representative (CSR), you will provide prompt and courteous support to our health plan members in English (Spanish fluency a plus). Your primary responsibility will be to address inquiries about our transportation services, while demonstrating excellent communication skills, empathy, and attention to detail. You will work in a fast-paced, high-call-volume environment, with shifts ranging between 7am - 6pm Eastern Time.

Key Responsibilities

• Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan.
• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey.
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI).
• Escalate transportation and customer service concerns to contact center leadership team.
• Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner.
• Utilize computer software and systems to document and track member interactions, while maintaining accurate records.
• Collaborate with colleagues and management to achieve team goals and objectives.

Requirements

Essential Qualifications

• Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
• High School degree or equivalent.
• Must be able to sit for 4 hours or more a day wearing a headset.
• Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift.
• Excellent written, communication, and data entry skills.
• Moderate experience in Microsoft Teams, Outlook, and Word.
• Must be able to adapt to high and fast-paced call volume.

Preferred Qualifications

• Spanish fluency.
• Experience working in a healthcare or related field.
• Familiarity with HIPAA and compliance protocols.

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Empathy, patience, and attention to detail.
• Strong organizational and time management skills.

Career Growth Opportunities and Learning Benefits

At Alivi, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to:

• On-the-job training and coaching.
• Opportunities for career advancement and professional growth.
• Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance.

Work Environment and Company Culture

Our company culture is built on the principles of empathy, respect, and teamwork. As a remote team member, you will have the flexibility to work from anywhere, while being part of a dynamic and supportive team. We prioritize work-life balance and offer a range of benefits to support your well-being.

Compensation, Perks, and Benefits

We offer a competitive salary of $16.50 per hour, as well as a comprehensive benefits package, including:

• 401(k) and 401(k) matching.
• Dental insurance.
• Health insurance.
• Paid time off.
• Vision insurance.
• Referral program.

Conclusion

If you are a motivated and customer-focused individual, looking for a challenging and rewarding role, we encourage you to apply! As a Part-Time Remote Call Center Customer Service Representative, you will have the opportunity to make a positive impact on our health plan members, while growing your career in a dynamic and supportive environment. Don't hesitate to submit your application today!

Apply now and join our team!