Experienced Full-Time Customer Support Representative – Exceptional Service and Solutions at Blithequark in Rochester, NY

Join the Blithequark Team: Delivering Exceptional Customer Experiences

Are you passionate about helping customers and providing exceptional service? Do you thrive in fast-paced environments and enjoy resolving issues with a high degree of professionalism? Look no further than Blithequark, a leading company in the industry, where we're seeking a talented Customer Support Representative to join our team in Rochester, NY. As a full-time employee, you'll work 40 hours per week and enjoy a comprehensive benefits package, including health and dental insurance, paid training, and paid vacations.

About Blithequark

Blithequark is a global leader in e-commerce and technology, known for its customer-centric approach and innovative solutions. With a commitment to excellence and a focus on continuous improvement, we offer a dynamic and supportive work environment where employees can thrive and grow. Our company values its employees and customers alike, and we're excited to welcome a new team member who shares our passion for exceptional service.

Job Summary

As a Customer Support Representative at Blithequark, you'll be the first point of contact for our customers, providing them with timely and accurate information regarding their inquiries and resolving issues with a high degree of professionalism. You'll handle a variety of customer interactions through various channels, including phone, email, and live chat. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to customer inquiries and provide accurate information in a timely and professional manner.
• Resolve customer issues efficiently and with a positive attitude, ensuring customer satisfaction and loyalty.
• Document and update customer records based on interactions, ensuring accurate and up-to-date information.
• Assist with order processing, returns, and exchanges, providing a seamless customer experience.
• Collaborate with other departments to resolve complex issues and improve overall customer satisfaction.
• Adhere to company policies and procedures to ensure customer satisfaction and maintain a high level of professionalism.

Requirements and Qualifications

Essential Qualifications:

• High school diploma or equivalent required.
• Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and colleagues.
• Strong problem-solving abilities and attention to detail, with the ability to analyze and resolve customer issues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
• Basic computer skills and proficiency with MS Office, including Word, Excel, and Outlook.

Preferred Qualifications:

• Associate's or Bachelor's degree in a related field, such as business, communications, or customer service.
• Previous experience in customer service or a related field, with a proven track record of providing exceptional service.
• Experience with CRM software, such as Salesforce or Zendesk, is a plus.

What We Offer

At Blithequark, we're committed to providing our employees with a comprehensive benefits package and a supportive work environment. As a full-time Customer Support Representative, you'll enjoy:

• Competitive hourly pay starting at $17 per hour.
• Comprehensive benefits package, including health and dental insurance.
• Paid training programs to help you develop your skills and succeed in your role.
• Paid vacations and holidays, with opportunities for career growth and advancement.
• 401(k) plan with company match, to help you plan for your future.
• Employee discounts on Blithequark products and services.

Career Growth and Learning Opportunities

At Blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Support Representative, you'll have opportunities to:

• Develop your communication and problem-solving skills, with training and coaching from experienced professionals.
• Advance to leadership roles, such as team lead or supervisor, with opportunities for career growth and development.
• Participate in ongoing training and development programs, to stay up-to-date with industry trends and best practices.
• Collaborate with other departments, such as sales and marketing, to gain a deeper understanding of the business and develop new skills.

Work Environment and Company Culture

At Blithequark, we're proud of our dynamic and supportive work environment. Our Rochester, NY office is a collaborative and inclusive space, where employees can thrive and grow. We value diversity, equity, and inclusion, and strive to create a workplace culture that is respectful, empathetic, and fun.

Why Join Blithequark?

If you're passionate about delivering exceptional customer experiences and want to join a company that values its employees and customers alike, we encourage you to apply for this exciting opportunity. At Blithequark, we're committed to providing our employees with a comprehensive benefits package, ongoing training and development opportunities, and a supportive work environment. Join our team today and be a part of a company that's shaping the future of e-commerce and technology.