Experienced Customer Service Representative – Insurance Claims Support and Vehicle Data Processing Specialist at blithequark

Welcome to blithequark: A Leader in Insurance Claims Technology

At blithequark, we are revolutionizing the insurance claims process for millions of people worldwide. As a leading technology company, our award-winning SaaS platform connects over 30,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others, to streamline the process from start to finish. Our advanced capabilities in AI, IoT, telematics, blockchain, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy's digital transformation.

Our Mission and Values

At blithequark, our mission is to keep people's lives moving forward when it matters most. We believe that diversity of experience and perspective are key to our pursuit, and we strive to deliver a future of possibilities for our customers. Our values of integrity, customer-focus, innovation, diversity & inclusion, and tenacity define our team and guide our actions. We are committed to providing an inclusive culture that brings together diverse backgrounds and perspectives, and we offer opportunities for our employees to advance their careers and skillsets.

Job Description Summary

We are seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible for processing in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims. You will work primarily with Claims Adjusters from the nation's top insurers, and you will be provided with a desktop computer, dual monitors, keyboard, mouse, web cam, and headset. The starting wage for this position is $17.00 per hour, plus eligibility for monthly incentives and annual company bonus dependent upon performance.

Key Responsibilities:

• Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
• Ensure that all vehicle information is entered into the system completely and accurately
• Communicate the vehicle value from the database to the caller
• Forward calls on vehicles that require additional research to respective departments
• Adhere to attendance, production, quality, and other metric standards

Qualifications and Requirements

To be successful in this role, you will need:

• No prior insurance or automotive experience is required, as we will train individuals with a desire to learn and develop
• High school diploma or equivalent
• 1-2 years prior customer service experience required
• Strong verbal and written communication skills
• Self-motivated and attention to detail
• Exceptional organization skills with attention to detail
• Possess a positive attitude and desire to provide outstanding customer service
• Strong technical aptitude
• Ability to work independently
• Quiet and professional home work environment free of distractions
• High-speed internet connection (DSL or cable modem non-cellular with minimum speed of 25 mbps download and 15 mbps upload)

Preferred Qualifications:

• Previous experience in a call center or customer service environment
• Knowledge of insurance claims processing and vehicle data entry
• Experience with software applications and technology
• Strong problem-solving and analytical skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities to advance their careers and skillsets. We offer training and education reimbursement, and our team members receive access to a range of learning and development programs. Our competitive compensation and generous benefits package includes health insurance, PTO, 401K, and more.

Work Environment and Company Culture

Our team is defined by our values of integrity, customer-focus, innovation, diversity & inclusion, and tenacity. We believe in providing an inclusive culture that brings together diverse backgrounds and perspectives, and we offer a range of programs and initiatives to support our employees' well-being and success. Our employee engagement and job satisfaction ratings consistently exceed industry norms, and we are proud of the positive and supportive work environment that we have created.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a starting wage of $17.00 per hour, plus eligibility for monthly incentives and annual company bonus dependent upon performance. Our benefits package includes health insurance, PTO, 401K, and more. We also offer a range of perks and discounts, including access to exclusive employee events and programs.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic and supportive team that is dedicated to keeping people's lives moving forward when it matters most. Apply now to join our team and take the first step towards a rewarding and challenging career in insurance claims support and vehicle data processing.