Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experiences and Supporting Pharmacy Operations

Introduction to blithequark

At blithequark, we are dedicated to providing our customers with an unparalleled shopping experience that combines exceptional service, convenience, and a wide range of products. As a leader in the retail and pharmacy industry, we strive to make a positive impact on the lives of our customers and the communities we serve. Our mission is built on a foundation of trust, respect, and a commitment to excellence, and we are seeking talented and passionate individuals to join our team.

Job Overview

We are currently seeking an experienced Pharmacy Customer Service Associate to join our team at blithequark. As a Pharmacy Customer Service Associate, you will play a critical role in delivering exceptional customer experiences, supporting pharmacy operations, and ensuring the smooth functioning of our pharmacy department. If you are a motivated and customer-focused individual with a passion for healthcare and pharmacy, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Model and deliver a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services.
• Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout service, and process prescriptions under the direct supervision of a pharmacist.
• Use pharmacy systems to obtain patient and drug information, process prescriptions, and ensure accurate and efficient service.
• Resolve customer issues and answer questions to ensure a positive customer experience, and model and share customer service best practices with all team members.
• Provide customers with courteous, friendly, fast, and efficient service, recommend items for sale, and recommend trade-up and/or companion items.
• Maintain accurate records, keep counters and shelves clean and well-merchandised, and take inventory as required or as directed by the store manager or shift leader.
• Perform duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, filling prescriptions, and verifying medicine.
• Report prescription errors to the pharmacist on duty, adhere to blithequark policies and procedures, and review and comply with the blithequark Pharmacy Code of Conduct.

Essential Qualifications

• High school diploma or equivalent required, with a degree in pharmacy or a related field preferred.
• Previous experience in a pharmacy or customer service environment, with knowledge of pharmacy operations and procedures.
• Excellent communication and interpersonal skills, with the ability to engage with customers and patients in a friendly and professional manner.
• Ability to work accurately and efficiently in a fast-paced environment, with attention to detail and a focus on customer satisfaction.
• Basic math skills, with the ability to handle cash and operate a cash register.
• Ability to stand for long periods, lift up to 25 pounds, and move around the store to assist customers.

Preferred Qualifications

• PTCB certification or state required certification/registration, with a commitment to earning and maintaining certification through the designated training program.
• Previous experience with pharmacy systems and software, with the ability to learn and adapt to new technologies.
• Knowledge of healthcare and pharmacy, including latest news and developments, with a commitment to ongoing learning and professional development.
• Experience with inventory management, including ordering, unpacking, checking, and storing shipments of pharmaceuticals.
• Ability to work effectively in a team environment, with a focus on collaboration and mutual respect.

Skills and Competencies

• Excellent customer service skills, with the ability to engage with customers and patients in a friendly and professional manner.
• Strong communication and interpersonal skills, with the ability to work effectively with colleagues and management.
• Ability to work accurately and efficiently in a fast-paced environment, with attention to detail and a focus on customer satisfaction.
• Basic math skills, with the ability to handle cash and operate a cash register.
• Ability to stand for long periods, lift up to 25 pounds, and move around the store to assist customers.
• Proficiency in pharmacy systems and software, with the ability to learn and adapt to new technologies.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, and we offer a range of training and development opportunities to help you achieve your career goals. As a Pharmacy Customer Service Associate, you will have the opportunity to earn and maintain PTCB certification, attend training sessions and complete PPLs, and acquire continuing education credits to maintain your knowledge and skill in healthcare and pharmacy.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, and we are committed to creating a workplace culture that is inclusive, respectful, and empowering. As a member of our team, you will be part of a dynamic and diverse group of individuals who are passionate about delivering exceptional customer experiences and making a positive impact on the lives of our customers and the communities we serve.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary range that is commensurate with experience, as well as a range of perks and benefits, including health insurance, retirement savings, and paid time off. We also offer a range of discounts and incentives, including employee discounts on products and services, and recognition and reward programs to recognize and reward outstanding performance.

Conclusion

If you are a motivated and customer-focused individual with a passion for healthcare and pharmacy, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Pharmacy Customer Service Associate, you will play a critical role in delivering exceptional customer experiences, supporting pharmacy operations, and ensuring the smooth functioning of our pharmacy department. With a range of training and development opportunities, a positive and supportive work environment, and a competitive compensation package, this is an opportunity not to be missed. Apply today to join our team and start your journey with blithequark!