Experienced Customer Service Representative I – Remote and Hybrid Opportunities for Delivering Exceptional Client Experiences in Financial Services

Introduction to blithequark

At blithequark, we are passionate about providing unparalleled customer experiences that set us apart in the financial services industry. As a leader in our field, we understand the importance of having a dedicated team of customer service professionals who can deliver exceptional support to our clients. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to join our team as a Customer Service Representative I. This position offers the flexibility of a hybrid schedule for residents in Miami-Dade and Broward County, with the option to work from our Miami Lakes, FL office location, or fully remote for candidates outside of South Florida.

Job Summary

In this critical role, you will be responsible for processing customer transactions, researching and resolving customer inquiries, and maintaining our customer service applications. Your primary goal will be to provide excellent customer service to our clients, ensuring that their needs are met promptly, efficiently, and accurately. You will be handling calls and customer contacts within established guidelines, making every interaction count and contributing to the overall success of our customer service team.

Key Responsibilities

• Provide service that makes a difference, exceeding customer expectations and fostering long-term relationships with our clients.
• Maintain high call productivity and quality scores, consistently meeting or exceeding minimum standards.
• Acquire, demonstrate, and utilize knowledge of retail, online banking, mortgage, and business product expertise to effectively support our customers.
• Furnish prompt, efficient, and accurate service while servicing customer inquiries, ensuring that all issues are resolved in a timely and professional manner.
• Demonstrate excellent communication and active listening skills, ensuring that customer needs are understood and addressed effectively.
• Ensure that our customers receive an exceptional level of service, meeting established guidelines and service level agreements (SLAs).
• Handle customer inquiries efficiently and effectively, utilizing problem-solving skills to resolve complex issues.
• Demonstrate abilities to cross-sell financial services and products, identifying opportunities to meet customer needs and drive business growth.
• Adhere to and comply with applicable federal and state laws, regulations, and guidance, including those related to anti-money laundering (e.g., Bank Secrecy Act, US PATRIOT Act, etc.).
• Adhere to blithequark policies and procedures, completing required training and identifying and reporting suspicious activity as needed.

Essential Qualifications

To be successful in this role, you will need to possess a high school diploma or equivalent, or relevant experience in a customer-facing environment. Preferred candidates will have 1-3 years of call center experience, retail banking products, and/or residential loans experience. You should also possess:

• Computer knowledge and good interpersonal skills, with the ability to work effectively in a team environment.
• Strong communication and problem-solving skills, with a focus on verbal communication and active listening.
• Good typing, spelling, and written communication skills, with the ability to communicate effectively via email and other digital channels.

Preferred Qualifications

While not required, bilingual candidates are preferred, as are those with experience working in a fast-paced, dynamic environment. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative I, you will have access to comprehensive training programs, designed to help you build your skills and knowledge in areas such as:

• Financial services and products, including retail banking, online banking, mortgage, and business products.
• Customer service and communication, with a focus on active listening, problem-solving, and conflict resolution.
• Compliance and regulatory requirements, including anti-money laundering and other relevant laws and regulations.

Our goal is to provide you with the tools and resources you need to succeed in your role and advance your career within our organization.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our team is passionate about delivering exceptional customer service, and we are committed to making a difference in the lives of our clients. As a Customer Service Representative I, you will be part of a dynamic and fast-paced team, working collaboratively to achieve our goals and drive business success. We offer a range of perks and benefits, including:

• Flexible scheduling options, including hybrid and fully remote work arrangements.
• Comprehensive training and development programs, designed to help you build your skills and advance your career.
• A supportive and collaborative work environment, with a focus on teamwork and mutual respect.
• Competitive compensation and benefits package, including health insurance, retirement savings, and paid time off.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation and benefits package, designed to attract and retain top talent in the industry. As a Customer Service Representative I, you can expect:

• A competitive hourly rate or salary, depending on experience and qualifications.
• A range of benefits, including health insurance, retirement savings, and paid time off.
• Opportunities for career advancement and professional growth, with a focus on developing your skills and knowledge.
• A positive and supportive work environment, with a focus on teamwork, mutual respect, and open communication.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for our Customer Service Representative I position. At blithequark, we are committed to delivering exceptional customer service and making a difference in the lives of our clients. With a range of perks and benefits, including flexible scheduling options, comprehensive training programs, and a competitive compensation package, we offer a unique and rewarding work environment that is designed to help you succeed. Apply today to join our team and take the first step towards a fulfilling and successful career in customer service!