Experienced Customer Support Specialist for Sports Technology Solutions - Remote Opportunity with blithequark

Introduction to blithequark

blithequark is the Operating System for Sports, powering over 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With a global presence of 300 exceptional employees in ten different countries, blithequark's software solutions drive the operations of the most recognizable sports properties in the world. As a pioneer in sports technology, blithequark is committed to innovation, excellence, and customer satisfaction.

Job Overview

We are seeking a responsive, detail-oriented, and cooperative Customer Support Specialist to join our team and make an exceptional impact on customer satisfaction by solving time-sensitive, business-critical challenges. This role is an excellent opportunity for the right candidate to help pioneer the next frontier in sports and contribute to the continued rapid scaling of the fastest-growing company in sports tech.

Key Responsibilities

• Become deeply knowledgeable about the entire blithequark product suite and the technologies used to troubleshoot and prioritize issues.
• Understand customers' challenges and needs to troubleshoot and solve complex problems in a prompt, friendly, and efficient manner.
• Manage a queue of cases, prioritizing issues based on severity and customer impact to ensure timely resolutions.
• Fulfill technical requests (e.g., form conversions, ticket submission, data uploads, account configuration, etc.).
• Handle sensitive information and enforce data security measures to protect all information.
• Coordinate with internal stakeholders to ensure products are continuously improving and customer needs are met.
• Provide information to the development team to assist in creating back-end tools and solutions that enhance the blithequark suite of products.
• Deliver exceptional service to both internal and external customers, ensuring a positive and consistent experience across all interactions.

Essential Qualifications

• Hands-on experience using one or more blithequark products as an athlete, coach, administrator, or team staff member OR 2+ years of experience supporting a sports industry SaaS solution.
• Ability and willingness to work on a shift schedule, including mornings, nights, and weekends.
• Experience with Salesforce, Zendesk, JIRA (or other ticketing support systems), and G-Suite.
• Bachelor's degree.

Desired Traits

• Able to analyze and solve problems with urgency and to completion.
• Approaches tasks thoroughly, ensuring that no detail is overlooked and all work is completed to the highest standards following established guidelines.
• Friendly and responsive to others' needs and concerns; relationship-focused with a "how can I help you" attitude.
• Able to work accurately within established guidelines; relishes handling multiple details quickly, correctly, and efficiently.
• Ambition to master this role as a jumping-off point for a career at blithequark.
• Thrive in a fast-paced environment, communicating with clarity to ensure tasks and expectations are well understood by all involved.
• Actively seek improvement, both in personal development and in refining systems and processes within the team.
• Excellent verbal and written communication skills.
• Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have the opportunity to learn and master our product suite, develop your technical skills, and contribute to the continuous improvement of our products and services. You will also have access to additional educational opportunities, conferences, and training programs to enhance your skills and knowledge.

Work Environment and Company Culture

blithequark is a remote-first company with a global presence. Our offices in Durham, Denver, Richmond, and Brisbane are open for work, collaboration, and optional team-building events. We also have teammates working from places across the globe, including New York, London, Perth, and Austin. Our company culture is built on our core values of honesty, humility, hard work, commitment, innovation, and exceptionalism. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a salary range of $60,000 - $75,000 per year, depending on experience. We also offer a comprehensive benefits plan, including medical, dental, vision, disability, life insurance, and a 401K match. Additionally, you will have access to unlimited paid time off, company equity, and a 100% remote-optional work setting.

Conclusion

If you are a motivated and customer-focused individual with a passion for sports and technology, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Support Specialist, you will play a critical role in delivering exceptional service to our customers and contributing to the continued growth and success of our company. Apply now to take the first step in your career with blithequark and be part of shaping the future of sports.