Customer Success Manager for Healthcare Accounts - Shaping the Future of Indoor Journey Analytics at blithequark

Transforming Healthcare with Cutting-Edge Technology

At blithequark, we're revolutionizing the healthcare industry by harnessing the power of Indoor Journey Analytics. Our innovative platform, fueled by AI, IoT, and RTLS technology, empowers businesses to optimize resources, streamline workflows, and enhance customer experiences. As a leader in this field, we've recently secured $47.5 million in Series C funding from Goldman Sachs, underscoring our commitment to delivering responsive businesses that anticipate and adapt to evolving operational and human needs.

Join Our Dynamic Team as a Customer Success Manager

We're seeking an exceptional Customer Success Manager to join our team and drive the success of our healthcare clients. As a trusted advisor, you'll forge strong relationships with clients, understand their needs, and guide them through the implementation process and beyond. Your expertise will be instrumental in ensuring seamless integration and utilization of our healthcare solutions, driving value, and maximizing ROI.

Key Responsibilities

• Drive Customer Success: Develop and maintain strong relationships with healthcare clients, ensuring their needs are met and their goals are achieved with our solutions.
• Revenue Generation: Collaborate with the sales team to identify expansion opportunities within existing accounts, proactively addressing concerns and issues to maintain client satisfaction and secure renewals.
• Full Lifecycle Management: Oversee the entire customer journey, from onboarding to ongoing support, ensuring seamless integration and utilization of our healthcare solutions.
• Product Expertise: Develop an in-depth understanding of our healthcare technology offerings, providing strategic insights and recommendations to clients to drive value and maximize ROI.

Essential Competencies

• Cross-functional Collaboration: Strong collaboration skills to work effectively across departments, particularly with sales and marketing teams.
• Adaptability: Thrive in a dynamic, fast-paced environment, exhibiting enthusiasm and flexibility in addressing evolving customer needs and market trends.

Qualifications and Skills

To excel in this role, you'll need:

• Healthcare Technology Expertise: Prior experience in the healthcare sector, preferably with knowledge of RTLS, IoT, and location technology solutions.
• Pipeline Management: Proven track record of building and managing pipelines to support ongoing Customer Success growth.
• Travel Flexibility: Willingness to travel occasionally for client meetings, conferences, and industry events.

Our ideal candidate will possess a deep understanding of the healthcare industry, a passion for delivering exceptional customer experiences, and a talent for driving revenue growth. You'll be a strategic thinker, a collaborative team player, and a skilled communicator, with the ability to adapt to a fast-paced and dynamic environment.

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package that supports your well-being, career growth, and financial security. Our benefits include:

• Competitive salary and bonus structure
• Health, dental, and vision insurance
• Stock options
• Professional development opportunities
• A dynamic and innovative work environment with opportunities for career growth
• The chance to be a part of a high-growth SaaS startup and make a significant impact on our success

Our Culture and Values

At blithequark, we're dedicated to making things easy for our customers. We believe in simplicity, ease of use, and delivering fast outcomes. Our platform is designed to be easy to buy, deploy, and scale, with a focus on delivering outcomes, not just products. We're committed to providing a world-class customer experience, and we're looking for team members who share this vision.

Our company culture is built on a foundation of innovation, collaboration, and customer-centricity. We empower our team members to take ownership, drive growth, and make a meaningful impact on our customers' success. If you're passionate about delivering exceptional customer experiences, driving revenue growth, and shaping the future of healthcare technology, we want to hear from you.

Career Growth and Development

At blithequark, we're committed to supporting the career growth and development of our team members. As a Customer Success Manager, you'll have opportunities to:

• Develop your skills and expertise in customer success, sales, and healthcare technology
• Take on new challenges and responsibilities as we continue to grow and expand
• Collaborate with cross-functional teams to drive business outcomes and customer success
• Participate in professional development opportunities, including training and industry events

Join Our Team

If you're a motivated and experienced Customer Success Manager looking to make a meaningful impact in the healthcare technology industry, we want to hear from you. Apply now to join our dynamic team at blithequark and help shape the future of Indoor Journey Analytics.

We can't wait to hear from you and explore how you can contribute to our mission to transform the healthcare industry.