Experienced Customer Service Representative for Late Shift - Remote Opportunity at blithequark

Join the blithequark Team: Elevating Athlete Experiences Remotely

At blithequark, we are driven by a passion for sports and a commitment to empowering athletes to achieve their dreams. Our team is built on the foundation of creating an inclusive and diverse workforce that mirrors the vibrant communities we serve. As a Customer Service Representative on our remote team, you will play a pivotal role in crafting unforgettable experiences for our athletes, tackling complex queries, and fostering meaningful connections that go beyond the game.

About the Role: Athlete Engagement Teammate

As an Athlete Engagement Teammate at blithequark, you will be the cornerstone of our customer service call center, operating as the second tier of support. Your expertise and dedication will be instrumental in resolving intricate issues, soothing concerns, and building lasting relationships with our athletes. This role is not just about addressing queries; it's about creating epic athlete experiences through clear, empathetic communication and a deep understanding of our athletes' needs.

Key Responsibilities

• Engage with athletes via phone or chat to address a wide range of questions and concerns, providing solutions and support with enthusiasm and professionalism.
• Handle Tier 2 escalation calls and chats with finesse, taking ownership of issues and ensuring that every athlete leaves the interaction satisfied.
• Foster meaningful relationships with athletes through personalized communication, ensuring that every interaction is memorable and impactful.
• Tackle a variety of challenges, from offering gear advice to resolving order discrepancies, with accuracy and efficiency.
• Utilize internal processes and online programs to deliver exceptional service, bringing positivity and passion to every shift.
• Collaborate with internal and external partners, including blithequark stores and shipping companies, to resolve issues and share knowledge.
• Take ownership of significant issues or uncertainties that arise during athlete calls, troubleshooting technical problems and reporting sensitive concerns.
• Participate in team events and culture-building initiatives, contributing to a positive team culture and suggesting improvements to enhance athlete experiences.

Qualifications and Skills

To excel in this role, you will need:

• A high school diploma or equivalent.
• At least less than 1 year of experience in a customer-facing role, such as customer service, retail, or hospitality. Part-time experience is acceptable.
• Reliable high-speed internet and an Ethernet port.
• Proficiency in Microsoft Office and TEAMS.
• Experience with IVR (Five9), CRM, or order management lookup tools is a plus, as is familiarity with viewing tracking information and using loyalty and gift card platforms.

Essential skills and competencies include:

• A passion for sports and community building, with the ability to share this enthusiasm with others.
• Exceptional communication skills, with the ability to problem-solve effectively.
• Flexibility and adaptability in handling different situations and working as a team player.
• The ability to think on your feet and remain composed under pressure.
• Tech-savvy skills to navigate our systems efficiently.
• If bilingual, the ability to communicate with our Spanish-speaking athletes.
• Willingness to work one weekend day a week and some holidays to support peak business needs.

Training and Growth Opportunities

At blithequark, we are committed to your growth and development. Mandatory training sessions are scheduled for the first three weeks, Monday through Friday, 8 am - 5 pm ET. This comprehensive training will equip you with the knowledge and skills needed to excel in your role. As you grow with our team, you will have opportunities to develop your skills further and take on new challenges.

Work Environment and Culture

As a remote member of our team, you will enjoy the flexibility of working from home while being part of a dynamic and inclusive team culture. We prioritize creating a work environment that is supportive, engaging, and rewarding. Our team is built on a foundation of respect, empathy, and a shared passion for delivering exceptional athlete experiences.

Compensation and Benefits

The targeted pay range for this role is $35,400 - $53,300, as part of a competitive total rewards package. This may include additional components such as incentives, equity, and benefits. Individual pay is determined based on experience, internal pay equity, and other relevant business considerations. We also comply with all state paid leave requirements and offer a generous suite of benefits. For more information, visit www.benefityourliferesources.com.

Join Our Team

If you are passionate about delivering exceptional customer service, are tech-savvy, and thrive in a fast-paced environment, we encourage you to apply for this exciting remote opportunity at blithequark. As a Customer Service Representative on our Athlete Engagement Team, you will be at the forefront of creating unforgettable athlete experiences, driving positive change, and contributing to a culture that celebrates diversity and inclusion. Apply today and become part of our dynamic team!