Experienced Chat Support Specialist - Customer Care Excellence at blithequark

Join the blithequark Team: Revolutionizing Vision Care with Unparalleled Customer Service

At blithequark, we're not just a company - we're a movement to make vision care simpler, more accessible, and customer-centric. As the parent company of renowned brands, we've built a legacy on putting customers first and empowering our people to deliver exceptional service. We're owned by KKR, one of the world's largest and most successful private equity investment firms, backing our mission with the resources to make a real difference.

Why You'll Love Working at blithequark

blithequark is more than just a workplace; it's a community that thrives on innovation, inclusivity, and customer satisfaction. Our rockstar agents are known for going above and beyond, creating WOW moments for our customers. As a Chat Support Specialist, you'll be at the forefront of delivering top-notch customer service, engaging with customers, and solving problems with autonomy and creativity.

The Opportunity: Chat Support Specialist

We're seeking a highly skilled and motivated Chat Support Specialist to join our dynamic team. As a Chat Support Specialist, you'll be the face of blithequark, providing personalized support to our customers through our LiveEngage platform. This is a unique chance to be part of a pioneering company that's changing the vision care industry.

Key Responsibilities:

• Manage 2-3 incoming chats simultaneously using our LiveEngage platform, ensuring timely and effective responses.
• Consult with customers to enhance their contact lens purchase experience, providing personalized recommendations and solutions.
• Proactively engage with your manager and team members in a virtual environment, participating in one-on-one meetings, team meetings, and chats to ensure success.
• Deliver exceptional customer service in a fast-paced environment, resolving issues and creating positive experiences.
• Maintain high performance metrics, including revenue per call, quality, availability, and dependability.
• Embody blithequark's company values: Big Hearted, Unconventional, Tenacious, and Better Together.

Essential Qualifications:

• High school diploma or equivalent experience.
• Minimum 2-3 years of customer service experience, preferably in a chat or call center environment.
• Excellent typing skills (at least 40 words per minute) and technical proficiency.
• Reliable internet connection (20 mbps download and 10 mbps upload or better) and a dedicated, private workspace.
• Positive, driven, and solution-oriented mentality, with a passion for delivering exceptional customer service.
• Ability to work scheduled shifts, including required weekend shifts.

Preferred Qualifications:

• Previous experience in a vision care or healthcare-related industry.
• Familiarity with customer service software and technology, such as LiveEngage or LivePerson.
• Strong analytical and problem-solving skills, with the ability to interpret customer data and feedback.

Skills and Competencies:

• Excellent communication and interpersonal skills, with the ability to engage with customers and team members effectively.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Ability to work in a fast-paced, dynamic environment, adapting to changing priorities and customer needs.
• Technical proficiency and comfort with using software and technology to manage customer interactions.

What We Offer

At blithequark, we're committed to supporting your growth and well-being. Here are just a few of the benefits you can expect:

• Competitive compensation package, including a starting base pay of $15.00 per hour and bonus potential of up to $6/hr.
• Monthly performance bonuses for those who qualify, recognizing and rewarding your hard work and dedication.
• Opportunities for career growth and development, with support from leaders dedicated to fostering your success.
• Bi-annual performance reviews, providing regular feedback and coaching to help you excel.
• A safe, respectful, and inclusive work environment that values diversity and promotes a culture of belonging.
• Amazing medical, dental, and vision coverage, ensuring you and your loved ones receive the care you need.
• 401(k) match, helping you plan for a secure financial future.
• Free eye exams for your immediate family and dependents, because we care about your vision.
• Deep discounts on contact lenses, glasses lenses, and glasses frames, making vision care more accessible.
• Tuition reimbursement for eligible courses, supporting your ongoing education and professional development.

Work Environment and Company Culture

As a remote Chat Support Specialist, you'll work from the comfort of your own home, with the flexibility to manage your schedule. We're committed to creating a virtual environment that's engaging, supportive, and inclusive. Our company culture is built on the principles of Big Hearted, Unconventional, Tenacious, and Better Together - values that guide our interactions and decision-making.

Ready to Join the blithequark Team?

If you're a motivated and customer-focused professional looking for a new challenge, we want to hear from you. As a Chat Support Specialist at blithequark, you'll be part of a dynamic team that's shaping the future of vision care. Apply today to become a part of our amazing company and culture!

Don't miss this opportunity to grow your career, develop your skills, and make a real difference in the lives of our customers. We're an equal opportunity employer, committed to diversity and inclusion in our hiring practices. We look forward to welcoming you to the blithequark team!

Approved Remote Working Locations: Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, Virginia

Start Date: September 30, 2024

Training: Three weeks (10AM - 5 PM MST, M-F)