Customer Care Representative - Delivering Exceptional Service to blithequark's Valued Customers and Partners

Join blithequark's Customer Care Team: Where Empathy Meets Expertise

At blithequark, we're dedicated to fostering a culture of diversity, equity, and inclusion, allowing us to unlock our full potential. As a Customer Care Representative, you will be the cornerstone of our customer service efforts, providing top-notch support to our policyholders, employees, brokers, and claimants. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we invite you to explore this exciting opportunity.

About blithequark and the Industry

blithequark operates at the forefront of the financial services and insurance industry, where we're committed to making a positive impact on our customers' lives. As a leader in our field, we understand the importance of providing personalized, timely, and effective support to our clients. Our customer care team is the heartbeat of our organization, ensuring that every interaction with our customers is meaningful, helpful, and memorable.

Key Responsibilities

• Provide exceptional customer service to policyholders, employees, brokers, and claimants through inbound calls, addressing their inquiries, and resolving issues in a professionaloice and timelyoiceoice manner.
• Communicate complex information in a clear, concise, and understandable way, ensuring that customers grasp the information being conveyed.
• Resolve a wide range of customer inquiries, from claim status and policy information to service requests, demonstrating a deep understanding of our products and services.
• Assume ownership of customer issues, ensuring timely follow-up and resolution, and maintaining a high level of productivity and quality standards.
• Navigate multiple systems simultaneously to troubleshoot customer issues, leveraging your technical skills and problem-solving abilities.
• Maintain established levels of productivity and quality standards within a fast-paced environment, adapting to changing priorities and demands.
• Handle call volume and assigned service tickets/inquiries during designated timeframes, ensuring that customers receive the support they need.
• Complete assigned tasks and other duties as required, demonstrating flexibility and a willingness to support the team's efforts.

Essential Qualifications and Skills

To succeed as a Customer Care Representative at blithequark, you'll need:

• A High School Diploma or equivalent; an Associate's Degree is highly preferred.
• 1-3 years of call center experience or equivalent customer service experience, with a proven track record of delivering exceptional service.
• Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Strong problem-solving skills, with the ability to handle customer complaints and issues in a timely and professional manner.
• The ability to work a variety of shifts, including Monday - Friday, 8:00 am - 7:00 pm EST.
• Proficiency in Microsoft Office Applications, with the ability to quickly adapt to new systems and technologies.
• A customer-centric approach, with a strong empathy for customers and a commitment to delivering high-quality service.
• The ability to multitask, prioritize tasks, and manage your time effectively in a fast-paced environment.
• A collaborative mindset, with the ability to work effectively in a team-focused environment.

Preferred Qualifications

• Experience in the Financial Services or Insurance industry, with a deep understanding of the products and services offered.
• A proven track record of delivering exceptional customer service in a call center or similar environment.

What We Offer

At blithequark, we're committed to supporting the well-being and success of our team members. Our comprehensive benefits package includes:

• A competitive pay package and annual performance bonus.
• A generous 401(k) company match that is immediately vested.
• A choice of three medical plans, including prescription drug coverage, to suit your unique needs.
• Multiple options for dental and vision coverage.
• Company-provided Life & Disability Insurance to ensure financial protection when you need it most.
• Family-friendly benefits, including Paid Parental Leave & Adoption Assistance.
• Hybrid work arrangements for eligible roles, providing flexibility and work-life balance.
• Tuition Reimbursement and Continuing Professional Education opportunities to support your growth and development.
• Paid Time Off, volunteer days, community partnerships, and an Employee Assistance Program to promote your overall well-being.
• Opportunities to connect with colleagues around the country through our Employee Resource Group program and Diversity Equity & Inclusion Council.

Career Growth and Development

At blithequark, we're committed to helping our team members grow and develop in their careers. As a Customer Care Representative, you'll have opportunities to:

• Develop your skills and expertise through ongoing training and development programs.
• Take on new challenges and responsibilities, with opportunities for career advancement.
• Collaborate with colleagues from diverse backgrounds and industries, expanding your professional network.

Our Culture and Values

At blithequark, we're guided by our core values:

• Integrity: We act with integrity, honesty, and transparency in all our interactions.
• Empowerment: We empower our team members to take ownership and make decisions that drive results.
• Compassion: We demonstrate compassion and empathy in our interactions with customers and colleagues.
• Collaboration: We collaborate and work together to achieve common goals.
• Fun: We strive to make our work environment enjoyable and engaging.

Equal Employment Opportunity

blithequark is an equal opportunity employer, committed to making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, or disability, or any other classification or characteristic protected by federal or state law or regulation.

Join Our Team

If you're passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we encourage you to apply to blithequark as a Customer Care Representative. With our comprehensive benefits package, opportunities for career growth and development, and commitment to diversity, equity, and inclusion, we're confident that you'll thrive in our dynamic and supportive environment.