Experienced Customer Service Representative - Automotive Repair Industry

Join blithequark, a Leader in Automotive Repair, as a Customer Service Representative

blithequark is on a mission to revolutionize the automotive repair industry by putting safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Established in 1983 in Atlanta, Georgia, we have grown rapidly while maintaining our commitment to exceptional customer service. We're now seeking an experienced Customer Service Representative to be the face of our customer experience and drive our continued success.

About blithequark and the Automotive Repair Industry

The automotive repair industry is evolving, with a growing emphasis on customer satisfaction, quality service, and integrity. At blithequark, we're at the forefront of this evolution, leveraging our decades of experience to deliver outstanding repair services that meet the highest standards. As a Customer Service Representative, you'll play a pivotal role in ensuring our customers receive the best possible experience, from initial contact through to the completion of their vehicle's repair.

Key Responsibilities

• Serve as the first point of contact for customers, providing a positive and lasting impression of blithequark's customer experience.
• Explain and educate customers on the repair process, including insurance claim information and processes, to ensure transparency and understanding.
• Maintain a comprehensive knowledge base of insurance partner requirements, including authorizations, billing, and load level processes.
• Coordinate with Rental Car and Tow companies to provide seamless service to our customers.
• Ensure timely delivery of vehicles to customers, either by the assigned service advisor or designated backup teammate.
• Assist in customer communication throughout the repair process, addressing queries and concerns promptly.
• Monitor DRP assignments, estimate/repair appointments, and capture rates to maintain sales performance.
• Follow up on current and past DRP assignments to maximize sales opportunities for the center.
• Maintain accurate DRP logbooks and Enterprise ARMS records daily.
• Secure proper payments and assist with reconciling invoices to payables reports on a daily and monthly basis.
• Ensure the customer waiting area is always well-maintained and stocked with comfort items.
• Perform various administrative tasks and duties as required to meet the business needs.
• Take on additional responsibilities as assigned by management.

Essential and Preferred Qualifications

To succeed as a Customer Service Representative at blithequark, you'll need:

• To be at least 18 years of age.
• Previous experience in customer service, sales, or related fields (preferred but not mandatory).
• A valid driver's license and eligibility for coverage under our company insurance policy.
• Excellent written and verbal communication skills, with the ability to interact effectively with customers and team members.
• Strong organizational and multitasking skills, with good time management and adaptability in a fast-paced environment.

Behaviors and Competencies

At blithequark, we value certain behaviors and competencies that are crucial for success in this role:

• Integrity: Demonstrating respect and accountability in every interaction.
• Customer Service: Providing the highest level of service to build customer satisfaction and retention.
• Innovation: Developing and displaying innovative approaches to improve our business.
• Teamwork: Contributing to a positive team spirit and supporting colleagues' efforts to succeed.

Physical and Environmental Demands

The Customer Service Representative role involves:

• Regular use of hands, talking, and hearing.
• Frequent standing, sitting, and occasional walking for extended periods.
• Occasional reaching and moving objects up to 20 pounds.
• Close vision, peripheral vision, and the ability to adjust focus.
• Assessing the accuracy, neatness, and thoroughness of work assigned.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Why Choose blithequark?

By joining blithequark, you'll enjoy:

• Competitive pay and benefits package.
• Paid weekly.
• Continuous training and development opportunities.
• A supportive team culture that fosters collaboration and growth.
• Company-matched 401K.
• Medical, dental, and vision insurance.
• Paid time off and 6 paid holidays.
• Rewarding work in a dynamic and growing company.

Career Growth and Learning Benefits

At blithequark, we're committed to your professional growth and development. As a Customer Service Representative, you'll have opportunities to:

• Develop your customer service and communication skills.
• Gain insights into the automotive repair industry and insurance processes.
• Take on additional responsibilities and contribute to the company's success.
• Participate in continuous training and development programs.

Work Environment and Company Culture

blithequark is an equal opportunity employer that values diversity and inclusion. Our work environment is characterized by:

• A culture of respect, integrity, and accountability.
• A supportive team that collaborates to achieve common goals.
• Opportunities for growth and professional development.
• A commitment to providing exceptional customer service.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes competitive pay, benefits, and perks designed to support your well-being and career growth.

Join Our Team!

If you're passionate about delivering exceptional customer service and are looking for a rewarding career in a dynamic and growing company, we encourage you to apply to blithequark. As an equal opportunity employer, we're committed to working with and providing reasonable accommodations to individuals with disabilities. Don't miss this opportunity to be part of a team that puts safety, quality, integrity, and heart into everything we do.

To apply, please visit our website and submit your application. We look forward to welcoming you to our team!