Experienced Customer Service Representative – Patient-Centric Order Management and Support Specialist at blithequark

Introduction to blithequark and the Role

At blithequark, we are dedicated to providing exceptional customer experiences through our patient-centric approach. As a leader in our industry, we strive to make a positive impact on the lives of our customers, and we are seeking a highly skilled and compassionate Customer Service Representative to join our team. The Customer Service Representative (CSR) plays a vital role in handling initial customer contact, ensuring timely, efficient, accurate, and courteous service. If you are passionate about delivering outstanding customer support and have a strong desire to work in a dynamic and growth-oriented environment, we encourage you to apply for this exciting opportunity.

Job Overview

The primary responsibility of the CSR is to receive, qualify, and process customer orders, investigate and respond to customer inquiries, and provide exceptional support to patients, caregivers, referral sources, and commercial accounts. The successful candidate will be able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously. As a key member of our team, you will be responsible for maintaining accurate and up-to-date patient account profile information, entering documentation into our computer system, and performing electronic verification of insurance as needed.

Key Responsibilities

• Handle initial customer contact, either in person, over the telephone, or via the web, in a timely, efficient, accurate, and courteous manner
• Investigate and respond to customer inquiries regarding shipments, products, deliveries, and complaints
• Maintain and/or enter patient account profile information and accurate referral source data
• Enter all documentation in the computer system accurately and daily as required
• Perform electronic verification of insurance as needed
• Open new customer computer files and complete required documents before passing on account to billing department
• Accurately and efficiently create the appropriate delivery, billing, and collection of paperwork
• Enter and confirm work orders and monitor open orders for accuracy and completion
• Greet retail customers quickly and professionally, answer inquiries, and complete sales at the front cash register

Intake and Insurance Verification

At intake, the CSR will prepare patient paperwork and enter all patient data correctly, including demographic information, physician, diagnosis, and payer. The successful candidate will be able to assess the needs of the patient and make decisions regarding patient service based on analysis of the physician's prescription. This will involve determining the best method for providing service while evaluating reimbursement and cost impact to blithequark.

Telephone Orders

The CSR will be responsible for answering phones by the third ring, using all features of the phone effectively, and using hold only for short times with good follow-up. This will require excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Strong organizational and time management skills
• Ability to prioritize tasks and manage multiple customer interactions simultaneously
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Previous experience in a customer-facing role, preferably in a healthcare or medical environment
• Knowledge of medical terminology and healthcare regulations
• Experience with electronic medical records and computer systems
• Strong analytical and problem-solving skills

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work effectively in a team environment
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and manage multiple customer interactions simultaneously

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities, as well as the potential for career advancement within the company. You will be working in a dynamic and growth-oriented environment, surrounded by a team of experienced professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

blithequark is a company that values diversity, equity, and inclusion. We are committed to creating a work environment that is respectful, inclusive, and supportive of all employees. Our company culture is built on the principles of integrity, compassion, and excellence, and we strive to make a positive impact on the lives of our customers and the communities we serve.

Compensation, Perks, and Benefits

As a Customer Service Representative at blithequark, you will be eligible for a range of benefits, including:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

You will also be eligible for a competitive hourly rate of $18.00 - $22.00 per hour, depending on experience.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be working in a dynamic and growth-oriented environment, surrounded by a team of experienced professionals who are dedicated to making a positive impact on the lives of our customers. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark team and start making a difference in the lives of our customers.