Experienced Customer Experience Chatroom Operator – Conversational Expert for Top Clients and Use Cases

Introduction to blithequark

At blithequark, we're revolutionizing the way enterprises connect with consumers through our AI-powered conversational outreach strategy. With a proprietary natural language processing model, we've handled over half a billion humanized conversations, empowering businesses to capture intent and drive meaningful conversations. As a rapidly growing company, we're committed to delivering automation at scale while maintaining the highest industry standard of excellence in staying "humanized". Our focus on community, personal growth, and career development makes us an exciting place to work, and we're looking for talented individuals to join our team.

About the Role

We're seeking an experienced Customer Experience Chatroom Operator to join our Conversion Improvement team. As a key member of our team, you'll be responsible for handling conversations with our top clients and use cases, providing thoughtful, articulate, and appropriate guidance to consumers. Your mission will be to maintain a 98%+ accuracy in your responses, which will be randomly audited and quality assured. Your work will help inform our natural language model, making your accuracy crucial to our success.

Key Responsibilities

• Quickly and accurately respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service, utilizing point and click frequently asked questions canned responses.
• Create responses ad-hoc that are both relevant, appropriate, and compliant to the records industry and vertical.
• Escalate conversations to leadership when needed.
• Document frequently asked questions for continual improvement.
• Add relevancy to canned responses.
• Maintain 98% or above accuracy in response handling.
• Maintain a Replies per Hour rate of 60 replies per hour worked.
• Other projects as assigned.

Required Skills and Qualifications

To succeed in this role, you'll need:

• Experience in a Customer Service Chatroom environment.
• Experience with writing responses to consumers in a real-time, chat-based environment.
• Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans.
• Professionalism in all interactions.
• Exceptional attention to detail, high standard of excellence/perfection.
• Comfortability on a computer, advanced typing skills (can't hunt and peck).
• Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked.
• Exceptional verbal, communication, and written skills.
• Reliable and responsible to a designated schedule.
• Must have reliable strong internet/WiFi.

Education and Preferred Qualifications

We're looking for individuals with:

• High School or equivalent.
• College Degree a plus.

Core Values at blithequark

Our core values are central to how each employee executes in their role daily and exceeds. We strive to:

• Be Lean: Finding the right mix between administration and simply doing things, implementing streamlining methods to existing processes to ensure we evolve and stay lean.
• Show Passion: Expressing passion daily, evolving in the job to expand beyond the base role, and taking on additional projects and roles to help teams outside your own while maintaining your individual workload.
• Prioritize Happiness: Finding the balance in both your personal and work life, participating in group and team activities, and understanding that life is about more than just coming into the office daily.
• Improve: Never accepting the status quo, finding ways to streamline and innovate, and bringing those improvements to leadership.
• Be a Team Player: Supporting and assisting teammates, taking on additional projects for their added value, and understanding how we impact everything and the value we provide.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. You'll have access to:

• Ongoing training and development opportunities.
• Mentorship and coaching from experienced professionals.
• Opportunities to take on new challenges and projects.
• A collaborative and supportive work environment.

Work Environment and Company Culture

We're proud of our remote work environment, which offers flexibility and work-life balance. Our company culture is built on:

• Open communication and transparency.
• Collaboration and teamwork.
• Innovation and creativity.
• Recognition and rewards for outstanding performance.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A comprehensive benefits program.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• Flexible working hours and remote work options.

Conclusion

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Experience Chatroom Operator at blithequark, you'll be part of a talented team that's passionate about delivering exceptional customer experiences. Don't miss out on this chance to join a rapidly growing company that's committed to your growth and success. Apply now and take the first step towards an exciting new career with blithequark!