Experienced Customer Service Representative – Virtual Assistant and Client Support Specialist for Blithequark

Introduction to Blithequark

At blithequark, we are committed to providing our representatives with a stable workplace that offers equal opportunities for learning and self-improvement. We encourage creativity and innovation to enhance the efficiency of our operations. Most importantly, our representatives are given the same concern, respect, and caring attitude within the organization that they are expected to share externally with every blithequark client.

Job Overview

We are seeking a highly skilled and experienced Customer Service Representative to join our team as a Virtual Assistant and Client Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, responding to their inquiries, and resolving any issues they may have. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Offer friendly support to and maintain positive relationships with all internal and external clients
• Work in a cooperative spirit to ensure the success of our organization
• Be accountable for providing outstanding client support to individuals seeking to travel, use freight or baggage services by handling their needs
• Handle any aspect of ticketing and check-in by operating a computerized retail system, boarding, baggage services, reservations, and resolving related complaints and issues
• Responsibilities include greeting and handling clients in a respectful and friendly manner, handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets
• Process charges, make change, and balance daily transactions, being responsible for overage or shortage
• Check in baggage and freight, answer phone calls to provide information to guests, page clients, resolve issues or complaints, and assist as needed
• Handle transactions required to board the aircraft in a timely and efficient manner
• Manage upset clients due to oversells, delayed or canceled flights, lost, delayed, or damaged baggage, resolving such issues quickly and within guidelines set by the organization
• Provide current and accurate fare, schedule, reservations, flight arrival/departure information, and answer general questions from clients and other visitors to the airport
• Complete forms and reports as required by the organization
• Organize anomaly and complaint reports as necessary
• Responsibilities may vary due to the size and organization of the station
• Must be able to meet any physical capacity requirements listed on this description
• May perform other work duties as directed by Supervisor's Managers

Essential Qualifications

To be successful in this role, you will need to have a Bachelor's Degree and be able to work in a full-time capacity. You should be a team player with excellent communication skills, both written and verbal, and be able to work in a fast-paced environment. You should also be able to type or use a computer keyboard with adequate speed to meet the needs of the job and be able to understand documents, follow instructions, learn and understand ticketing systems, rules, and regulations.

Preferred Qualifications

While not essential, it would be desirable if you had previous experience in a customer service role, particularly in the airline or travel industry. You should be able to work under close time constraints to achieve quick turns of aircraft and be able to give a well-groomed appearance in accordance with the Ground Operations Representative Handbook and Work Agreement. You should also be able to perform all job functions within a limited space and be able to convey information and instructions verbally or via radio equipment effectively.

Skills and Competencies

To be successful in this role, you will need to have excellent communication and interpersonal skills, be able to work well under pressure, and be able to handle multiple tasks simultaneously. You should be able to work in a team environment and be flexible and adaptable to changing circumstances. You should also be able to maintain a high level of professionalism and courtesy when dealing with clients, even in difficult or stressful situations.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you build your skills and advance your career. You will have the opportunity to work with a talented and experienced team, learn from industry experts, and develop your knowledge and skills in a dynamic and supportive environment.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and teamwork. We value our employees and recognize the importance of their contributions to our success. We offer a collaborative and inclusive work environment that encourages creativity, innovation, and open communication. We are committed to providing a safe and healthy work environment and to promoting a culture of diversity, equity, and inclusion.

Compensation, Perks, and Benefits

We offer a competitive salary range of $35-$40 per year, as well as a range of benefits and perks, including the opportunity for future increases, overtime, and shift premiums. You will also have access to a range of benefits, including health insurance, retirement savings plans, and paid time off. We also offer a range of perks, including free travel on our flights, discounts on travel and accommodations, and access to exclusive events and experiences.

Conclusion

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative – Virtual Assistant and Client Support Specialist. At blithequark, we are committed to providing our employees with a stable and supportive work environment, opportunities for growth and development, and a range of benefits and perks. We look forward to hearing from you and exploring how you can contribute to our team's success.

How to Apply

To apply for this role, please read the official notification carefully and follow the instructions to submit your application. You will need to provide your qualifications certificate with mark sheets, passport-size photographs, and signature. We look forward to receiving your application and exploring how you can join our team at blithequark.