Experienced Senior Customer Experience Strategic Support Analyst for Innovative Supply Chain Solutions and Customer Engagement

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through innovative supply chain solutions. As a leader in our industry, we strive to stay ahead of the curve by leveraging advanced business analysis, database tools, and quantitative analytical solutions to drive customer-centric results. Our commitment to excellence has earned us a reputation for reliability, efficiency, and quality, making us the go-to partner for businesses seeking to enhance their service performance and engagement with customers.

Job Overview

We are seeking an experienced Senior Customer Experience Strategic Support Analyst to join our team. As a key member of our supply chain solutions group, you will be responsible for managing projects that improve service performance and engagement with customers, including the design and implementation of new solutions and issue resolution. Your expertise in advanced business analysis, database tools, and quantitative analytical solutions will be instrumental in driving innovative and quality results, as well as forecasting and improving techniques that enhance customer experience.

Key Responsibilities

• Manage projects related to supply chain solutions that improve service performance and engagement with customers, including design and implementation of new solutions and issue resolution.
• Develop and implement quantitative analytical solutions to support strategic performance and customer experience initiatives.
• Utilize advanced business analysis skills, database tools, and generated data to improve techniques that drive innovative and quality, customer-centric results and forecasting.
• Proactively develop recommendations for blithequark/customer opportunities and internal processes within cross-departmental projects.
• Maintain positive, effective relationships with key internal and external contacts, including presentation of analytical results and solution recommendations to stakeholders on a regular cadence.

Qualifications

Essential Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Four (4) years of work experience in external customer problem resolution.
• Demonstrated knowledge of business software applications.
• Strong interpersonal skills.
• Directly related experience may offset degree requirements.
• Directly related advanced degrees may offset experience requirements.

Preferred Qualifications

• Master Export Specialist (MES) certification.
• Customs Broker License.
• Quality improvement certification and/or experience, such as QDM, Six Sigma, or Total Quality Management.
• Coordination of air and ocean shipments, including booking, planning, document preparation, and tracking.
• Customs import controls and clearance experience.
• Certified Export Specialist (CES) certification.
• Certified Customs Specialist (CCS) certification.

Skills and Competencies

To succeed in this role, you will need to possess excellent analytical, problem-solving, and communication skills. You should be able to work independently with minimal supervision, as well as collaboratively as part of a cross-functional team. Strong business acumen, attention to detail, and the ability to think strategically are also essential. Proficiency in database tools, business software applications, and quantitative analytical solutions is required.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Customer Experience Strategic Support Analyst, you will have access to training and development programs, as well as opportunities for career advancement within the company. You will be part of a dynamic team that values innovation, creativity, and collaboration, and you will be encouraged to share your ideas and expertise to drive business results.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences. We value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is respectful, supportive, and inclusive of all employees. Our company culture is built on a foundation of integrity, accountability, and teamwork, and we expect all employees to embody these values in their work.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $5,364.26/month to $9,476.86/month, depending on experience and location. In addition to your salary, you will be eligible for health, vision, and dental insurance, retirement benefits, and tuition reimbursement. You may also be eligible for additional pay, premiums, or bonus potential, depending on your performance and contributions to the company.

Conclusion

If you are a motivated and experienced professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. As a Senior Customer Experience Strategic Support Analyst, you will be part of a dynamic team that is shaping the future of supply chain solutions and customer engagement. Don't miss this chance to join our team and contribute to our mission of delivering innovative and quality results that exceed our customers' expectations.