Experienced Pre-Licensed Customer Service Representative for Dynamic Insurance Support – Remote Opportunity with blithequark

Introduction to blithequark

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With over 500,000 inspired and passionate people speaking more than 300 languages, we are a dynamic and inclusive workplace where everyone feels valued, inspired, and supported.

About the Role

We are on the hunt for talented and motivated individuals to join our team as Pre-Licensed Customer Service Representatives. As a key contributor to our team, you will be responsible for fielding customer inquiries, resolving complex consumer issues, and providing innovative solutions to respond to consumer concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. If you are looking for a career and not just another job, blithequark is the place for you!

Key Responsibilities

As a Pre-Licensed Customer Service Representative, your responsibilities will include:

• Resolving complex consumer issues and advising first-level representatives on high-level issues
• Assisting policyholders with billing questions and concerns
• Providing support to policyholders with any policy changes requested
• Supporting policyholders' needs by providing recommendations and adjusting as necessary
• Using excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines

Qualifications

We are looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• At least 6 months of customer service experience
• To be over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Preferred qualifications include:

• 6 months of Call Center experience

Work from Home Requirements

To work from home with blithequark, you will need:

• A reliable internet connection with a minimum subscribed download rate of 25.0 Mbps and a minimum subscribed upload rate of 5.0 Mbps
• An ISP with no packet loss and ping under 50ms
• Proof of internet speed
• A clean and quiet workspace

Career Growth Opportunities

At blithequark, we are committed to investing in your future. We offer a 5-day paid training program to help you prepare for the State Insurance Exam, and we will provide a trainer, study materials, and cover the cost and schedule your state exam. After you pass your exam, we will support you in obtaining your license in the 50 states/territories we operate in. With blithequark, the sky is the limit, and you can discover your potential and take your career anywhere you want to go.

Benefits and Perks

As a Pre-Licensed Customer Service Representative with blithequark, you will enjoy a range of benefits, including:

• Paid training
• Competitive wages
• Full benefits, including medical, dental, vision, and 401k
• Paid time off
• Employee wellness and engagement programs

Company Culture

At blithequark, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Conclusion

If you are looking for a dynamic and inclusive workplace where you can grow and develop your skills, look no further than blithequark. As a Pre-Licensed Customer Service Representative, you will be part of a team that is dedicated to delivering exceptional customer service and making a positive impact on people's lives. Apply now to join our team and start your journey with blithequark!

Apply now and become a part of the blithequark team!