Experienced Full Stack Remote Customer Support Specialist – Disney Social Media Engagement and Fan Experience

Join the Magic at blithequark: Become a Remote Social Media Customer Support Specialist

Are you a Disney enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in dynamic environments and enjoy engaging with people on social media? blithequark is seeking a talented Remote Social Media Customer Support Specialist to join our team! As a representative of our brand, you will interact with Disney fans and customers across various social media platforms, providing outstanding customer service and ensuring a magical experience for all.

About blithequark

blithequark is a leading entertainment company that brings joy and magic to people's lives through its iconic brands, products, and services. With a global presence, we are committed to creating unforgettable experiences for our fans and customers. Our company culture values innovation, creativity, and exceptional customer service. We believe in fostering a collaborative and inclusive work environment that encourages growth, learning, and fun.

About the Role

As a Remote Social Media Customer Support Specialist at blithequark, you will be the voice of our brand, interacting with Disney fans and customers across various social media platforms. Your primary responsibility will be to provide prompt, accurate, and courteous responses to customer inquiries and issues, ensuring a magical experience for all. You will be an integral part of our customer support team, working closely with internal teams to resolve customer issues and escalate complex cases as needed.

Key Responsibilities:

• Engage with Disney fans and customers on social media platforms such as Facebook, Twitter, Instagram, and others, responding to comments, messages, and reviews in a timely and professional manner.
• Provide exceptional customer service by addressing customer inquiries and issues, resolving problems, and offering solutions that meet or exceed customer expectations.
• Monitor social media channels for customer feedback, questions, and concerns, identifying trends and areas for improvement.
• Collaborate with internal teams to resolve customer issues and escalate complex cases as needed, ensuring a seamless and efficient resolution process.
• Maintain a positive and professional demeanor while representing the blithequark brand, adhering to our values and guidelines.
• Stay up-to-date with Disney products, services, and promotions to provide accurate information to customers, and participate in training and development activities to continuously improve skills and knowledge.

Qualifications:

To succeed in this role, you should possess the following qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service, preferably in a social media or remote support environment.
• Strong communication skills, both written and verbal, with the ability to craft clear, concise, and engaging responses.
• Proficient in using social media platforms and tools, with experience in managing multiple accounts and responding to customer inquiries.
• Ability to multitask and manage multiple customer interactions simultaneously, prioritizing tasks and managing time effectively.
• Strong problem-solving skills and attention to detail, with the ability to analyze problems and provide effective solutions.
• Passion for Disney and its products, services, and experiences, with a desire to share that enthusiasm with customers.
• Ability to work flexible hours, including weekends and holidays, and maintain a reliable internet connection and quiet, dedicated workspace.

Preferred Skills:

We also value the following skills and experiences:

• Bilingual or multilingual abilities, with the ability to communicate with customers in multiple languages.
• Experience with customer relationship management (CRM) systems, with the ability to navigate and utilize these tools effectively.
• Knowledge of Disney's history, characters, and franchises, with a deep understanding of our brand and its values.
• Creative thinking and the ability to craft engaging social media content, with experience in creating compelling posts, responses, and stories.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Social Media Customer Support Specialist, you will have access to:

• Comprehensive training and onboarding programs, designed to equip you with the skills and knowledge needed to succeed in your role.
• Ongoing coaching and feedback, with regular check-ins and performance evaluations to help you grow and improve.
• Opportunities for career advancement, with a clear path for growth and development within the company.
• Professional development opportunities, including workshops, webinars, and conferences to help you stay up-to-date with industry trends and best practices.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and collaborative work environment. As a remote employee, you will have the flexibility to work from anywhere, with access to:

• Flexible working hours, with the ability to create a schedule that works for you.
• Remote work environment, with the freedom to work from anywhere and maintain a healthy work-life balance.
• Collaborative and supportive team, with regular check-ins and opportunities for feedback and growth.
• Company-wide events and activities, including virtual town halls, team-building exercises, and social events.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive salary, with performance-based incentives and opportunities for growth.
• Comprehensive health, dental, and vision insurance, to help you and your loved ones stay healthy and happy.
• 401(k) retirement plan with company match, to help you plan for the future.
• Exclusive discounts on Disney products, services, and experiences, so you can enjoy the magic of blithequark.
• Opportunities for career growth and development, to help you achieve your long-term goals.

How to Apply

If you are passionate about Disney and have the skills and experience to excel in this role, we invite you to apply! Please submit your resume, cover letter, and any relevant work samples to [email protected]. Be sure to include "Remote Disney Social Media Customer Support Specialist" in the subject line of your email.

We look forward to welcoming you to the blithequark family and helping you create magical moments for our fans worldwide!