Experienced Full Stack Customer Support Specialist – Technical Support, Troubleshooting, and Customer Success for Vacation Rental Industry at Blithequark

About Blithequark

Blithequark is a pioneering company in the vacation rental industry, leveraging innovative software to empower property owners and managers to efficiently manage and market their rental businesses online. With a strong presence in the market, having raised $30M to fuel our mission, we are now a team of over 300 people from more than 50 different nationalities. Our headquarters is based in sunny Barcelona, but we're open to welcoming talent from all over the world, especially from LATAM, to join our fully remote team.

Job Overview

We are seeking a highly skilled and tech-savvy Customer Support Specialist to join our team remotely. As a Customer Support Specialist at Blithequark, you will become an expert in using our software, providing technical support to our customers, troubleshooting complex technical issues, and ensuring excellent service and high customer satisfaction. This is a unique opportunity to be part of a fast-growing company in a dynamic industry and make a significant impact on our customers' success.

Key Responsibilities

• Provide technical support to customers via email, phone, or chat, ensuring timely and effective resolution of their issues.
• Troubleshoot complex technical issues related to the Blithequark software, collaborating with our development team when necessary.
• Identify and document bugs or issues in the Blithequark software, contributing to its continuous improvement.
• Develop technical documentation for internal and external use, enhancing the usability and understanding of our software.
• Ensure customer satisfaction and timely issue resolution, striving for excellence in every interaction.

What Makes You a Great Fit?

To succeed as a Customer Support Specialist at Blithequark, you should have:

• At least 2 years of experience in technical customer support or a similar role, preferably in the travel or hospitality industry.
• Strong verbal and written communication skills in English, with the ability to articulate complex technical information clearly.
• Excellent troubleshooting skills and the ability to diagnose complex technical issues efficiently.
• The ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with CRM and customer support software such as Zendesk, Intercom, or Freshdesk.
• Familiarity with cloud-based software and platforms such as AWS, Azure, or Google Cloud is a plus.

Skills and Competencies

We are looking for individuals who possess:

• Technical expertise and a keen interest in software and technology.
• Exceptional problem-solving skills and a proactive approach to resolving customer issues.
• Strong interpersonal and communication skills, with the ability to empathize with customers and provide personalized support.
• Adaptability and flexibility, with the willingness to learn and grow with our evolving business needs.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our team members. As a Customer Support Specialist, you will have:

• Endless opportunities for career advancement and professional growth within the company.
• Access to comprehensive training programs and resources to enhance your technical and soft skills.
• The chance to collaborate with a diverse and international team, gaining insights into different cultures and perspectives.

Work Environment and Company Culture

Our work environment is characterized by:

• A dynamic and international team with over 50 different nationalities.
• A culture that celebrates diversity, inclusion, and mutual respect.
• Regular virtual team activities and annual in-person team-building events.
• A flexible and remote work setup, allowing for work-life balance and autonomy.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary in EUR/USD.
• Expense coverage for computers and gadgets to ensure you have the right tools for the job.
• A referral program that offers paid compensation for successful referrals.
• The freedom to work from home and enjoy a great work-life balance.
• Opportunities to travel to our yearly team-building events at the company's expense.

How to Apply

If you're a motivated and tech-savvy individual with a passion for customer support and success, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application and CV in English to Apply Job!

Don't miss this chance to join our vibrant team and embark on a rewarding career journey with Blithequark. We look forward to hearing from you!