Experienced Full Stack Customer Care Professional – Consumer Product Services and Client Relationship Building

Join the Team at blithequark: Where Exceptional Customer Experience Meets Unmatched Support

At blithequark, we believe that with the right backing, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we're committed to supporting our customers, communities, and each other. When you join our team, you'll become part of a dynamic and growth-oriented organization that values leadership, impact, and integrity. We're looking for talented Customer Care Professionals like you to help us deliver world-class service and create meaningful career journeys.

About blithequark and Our Industry

blithequark operates in the consumer product services sector, where delivering exceptional customer experiences is paramount. Our company is built on a foundation of going above and beyond to meet the needs of our customers. We're dedicated to creating positive interactions that foster loyalty and satisfaction. As a Customer Care Professional at blithequark, you'll be the face of our company, providing top-notch service and support to our customers.

Role & Responsibilities

As a Customer Care Professional at blithequark, you'll play a critical role in delivering extraordinary service to our customers. Your responsibilities will include:

• Consistently delivering exceptional service on a high volume of inbound calls in a fast-paced, structured customer care environment with a keen focus on driving a Customer First mentality.
• Consulting with customers to understand their needs and tailoring unique and personal solutions for them, while also reinforcing the benefits of our services and acknowledging customer tenure.
• Adding value for our customers through unexpected, relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty.
• Utilizing your service-oriented personality to develop key selling skills and optimize customer relationships by deepening their loyalty to our brand.
• Addressing general and account-specific customer inquiries, updating customer account information, and using tools and resources to identify custom solutions and anticipate customer needs.
• Meeting and exceeding performance goals, including sales rates, quality goals, compliance regulations, productivity targets, and customer performance metrics.

Essential Qualifications

To succeed as a Customer Care Professional at blithequark, you'll need:

• Strong written and communication skills to converse effectively and naturally with our customers, deepening client relationships and driving satisfaction.
• Resilience to efficiently manage a steady stream of customer calls, balance performance to meet various metrics, and remain positive through change and stressful situations.
• Emotional intelligence to show care and appreciation through emotional acknowledgement of customer queries and situations on each call.
• Technical savvy to multi-task and navigate through multiple computer systems and applications simultaneously with speed and accuracy.
• Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
• Drive to please by providing the ultimate experience for our customers on every interaction.
• Timeliness and reliability to ensure efficient and effective service delivery.

Preferred Skills

We prefer candidates with:

• Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills.
• Experience in customer service and consultative sales environments, preferably in a similar industry.
• Passion for consultative sales, recommending products or solutions tailored to each customer.
• Ability to adapt communication style to a wide variety of personalities and situations, taking ownership and responsibility for each call from beginning to end.

Additional Requirements

Please note that this role requires:

• Flexibility to work anytime between 6:00 am - 2:00 am, including weekends.
• Hybrid Environment - on-site expectation 3 days/week.
• Workplace Flexibility: Full-time, with shift flexibility requirements.

What We Offer

At blithequark, we're committed to supporting our colleagues' holistic well-being. Our benefits and programs include:

• Competitive base salaries and bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities to help you grow professionally.

Why Join blithequark?

We're an equal opportunity employer committed to diversity and inclusion. At blithequark, you'll have the opportunity to:

• Grow your career with a company that invests in its people.
• Make a meaningful impact by delivering exceptional customer experiences.
• Be part of a dynamic team that values collaboration and teamwork.
• Enjoy a flexible work environment that supports work-life balance.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a team that values growth, integrity, and customer satisfaction, apply now to become a Customer Care Professional at blithequark!

Apply Job!