Experienced Full Stack Social Media Customer Support Specialist – Disney Online Community Engagement & Fan Support (Work From Home)

Join the blithequark Team: Where Imagination Meets Innovation

blithequark is a globally renowned entertainment company known for its iconic films, television shows, theme parks, and merchandise. With a rich history spanning nearly a century, blithequark continues to captivate audiences worldwide through its timeless storytelling and innovative experiences. As a leader in the entertainment industry, blithequark is dedicated to creating magical experiences for audiences of all ages. We are now seeking a highly skilled and passionate Social Media Customer Support Specialist to join our team and play a pivotal role in shaping our online presence and fostering meaningful connections with fans worldwide.

Job Summary

As a Social Media Customer Support Specialist at blithequark, you will be responsible for providing exceptional customer service and support to our online community across various social media platforms. You will engage with customers, address inquiries, resolve issues, and ensure a positive and memorable experience for blithequark fans. If you are a customer service enthusiast with a passion for helping others and a deep understanding of social media platforms, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Social Media Monitoring and Response: Monitor and respond to customer inquiries and comments on blithequark social media channels promptly and professionally.
• Product and Service Information: Provide accurate information about blithequark products, services, promotions, and events.
• Issue Resolution and Escalation: Address customer concerns, troubleshoot problems, and escalate issues as necessary to ensure timely resolution.
• Customer Relationship Building: Foster positive relationships with customers by delivering personalized and empathetic interactions.
• Collaboration and Feedback: Collaborate with internal teams to relay customer feedback and contribute to the improvement of products and services.
• Brand Voice and Guidelines: Maintain a thorough understanding of blithequark brand voice, guidelines, and values to uphold the company image.

Essential and Preferred Qualifications

Required Skills and Qualifications

• Excellent Communication Skills: Excellent written and verbal communication skills.
• Social Media Proficiency: Proficiency in using social media platforms such as Facebook, Twitter, Instagram, and TikTok.
• Customer Service Orientation: Strong customer service orientation with a passion for helping others.
• Multitasking and Prioritization: Ability to multitask and prioritize tasks in a fast-paced environment.
• Problem-Solving Skills: Problem-solving skills and attention to detail.
• Flexibility and Adaptability: Flexibility to adapt to changing priorities and schedules.

Preferred Qualifications

• Previous Experience: Previous experience in customer support or a related field is preferred.
• Disney Products and Services: Familiarity with blithequark products, services, and brand ethos.
• Social Media Management: Experience in social media management or community management is advantageous.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Social Media Customer Support Specialist, you will have access to comprehensive training and ongoing support to help you succeed in your role. You will also have opportunities for career advancement and professional growth within the company.

Work Environment and Company Culture

blithequark is a dynamic and innovative company with a strong commitment to its employees. We offer a flexible work-from-home environment that allows you to work from the comfort of your own home. Our company culture is built on a foundation of teamwork, creativity, and passion. We value our employees and strive to create a work environment that is engaging, challenging, and rewarding.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• Competitive Salary: A competitive salary that reflects your skills and experience.
• Comprehensive Benefits: Comprehensive benefits, including health, dental, and vision insurance.
• Retirement Plan: A retirement plan that helps you plan for your future.
• Paid Time Off: Paid time off, including vacation, sick leave, and holidays.
• Exclusive Perks and Discounts: Exclusive blithequark perks and discounts, including access to our theme parks, movies, and merchandise.

Why Join blithequark?

Joining blithequark means becoming part of a global family dedicated to creating magical experiences for audiences of all ages. As a Social Media Customer Support Specialist, you will play a pivotal role in shaping our online presence and fostering meaningful connections with fans worldwide. If you are passionate about customer service, social media, and the entertainment industry, we encourage you to apply for this exciting opportunity.

How to Apply

If you are a motivated and customer-focused individual with a passion for social media and the entertainment industry, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter outlining your relevant experience and why you are passionate about joining the blithequark team.