**Experienced Customer Service Representative Specialist Sr. (GOV) - Treasury Management Card Technology**
At blithequark, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Customer Service Representative Specialist Sr. (GOV) within blithequark's Treasury Management Card Technology organization, you will be based anywhere within blithequark's footprint.
The Customer Service Representative Specialist Sr. (GOV) will support blithequark's card clients within our West Region and therefore work hours will align with Pacific Time Zone hours. Additionally, candidates with prior credit card experience, website navigation skills, customer service skills, and excellent communication skills (written & verbal) are preferred.
This is a remote position. Work may be performed from a quiet, confidential space in a home... location, approved by blithequark. This position may not be available in all geographic locations.
**Job Description**
Key Responsibilities
As a Customer Service Representative Specialist Sr. (GOV), you will be responsible for:- Performing advanced customer service activities and initiatives for specialized products and services, supporting a complex dedicated suite of products/services, services a sophisticated client base, and/or leveraging an advanced process or tool to support internal and external customers.
- Focusing on problem resolution that occurs across multiple channels for our customers, delivering the CARES model to customers and service partners.
- Receiving, investigating, and responding to customer inquiries regarding complex products, services, and issues via all channels through which customers are served.
- Resolving customer service inquiries and issues, recommending appropriate solutions, resolving the most complex or reoccurring issues, and identifying root cause and acting as an escalation point.
- Interacting with higher levels within the customer organization.
- Maintaining high levels of customer satisfaction consistent with blithequark's core values, demonstrating commitment to quality, serving as a coach or mentor, and may serving as a trainer to the customer service team.
- Documenting customer interactions and completing service requests to minimize customer effort or additional action.
Qualifications
To be successful in this role, you must demonstrate the following qualifications:Preferred Skills
- Accountability
- Continual Improvement Process
- Customer Interactions
- Customer Service
- Decision Making
- Relationship Building
- Results-Oriented
- Technical Support
Competencies
- Accuracy and Attention to Detail
- Client Relationship Management
- Customer Experience Management
- Decision Making and Critical Thinking
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Problem Solving
- Products and Services
- Tech Savvy
Work Experience
Roles at this level typically require an Associate's or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.Education
* Associate's degreeCertifications
* No required certification(s)Licenses
* Candidates being considered for this position will be subject to additional background checks as established by the specific government client contract.Compensation and Benefits
* Base Salary: $31,200.00 - $67,600.00 * Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. * This role is incentive eligible with the payment based upon company, business, and/or individual performance. * Comprehensive range of benefits to help meet your needs now and in the future, including:- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match, pension, and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives