**Experienced Virtual Assistant / Airbnb Customer Support Specialist for Short-Term Rental Company - Contract to Hire Opportunity at blithequark**

Are you a highly organized and tech-savvy individual with a passion for delivering exceptional customer service? Do you have experience in managing short-term rentals or vacation properties? If so, we invite you to join our dynamic team at blithequark as a Virtual Assistant / Airbnb Customer Support Specialist. This contract-to-hire opportunity offers a unique chance to work with a leading short-term rental company, providing top-notch support to our guests and properties. **About blithequark** blithequark is a forward-thinking company that specializes in short-term rentals, offering a wide range of properties to travelers from around the world. Our mission is to provide an exceptional guest experience, while also delivering exceptional results for our property owners. We're a team of innovators, thinkers, and problem-solvers who are passionate about making a difference in the travel industry. **Role Overview** As a Virtual Assistant / Airbnb Customer Support Specialist at blithequark, you will play a critical role in managing our short-term rental properties and providing exceptional customer service to our guests. Your responsibilities will include: * Guest and reservation management: You will be responsible for managing guest inquiries, reservations, and check-ins, ensuring a seamless and enjoyable experience for our guests. * Virtual property management: You will work closely with our property owners to ensure that their properties are accurately represented and that any issues are promptly addressed. * Cleaner management, scheduling, and coordination: You will be responsible for coordinating with our cleaning team to ensure that properties are cleaned and ready for guests, as well as scheduling and coordinating any necessary repairs or maintenance. * Addressing guest issues and resolving them in a timely and efficient manner: You will be the first point of contact for our guests, responding to their inquiries and resolving any issues that may arise. * Processing reservations and providing accurate information about the properties and neighborhoods: You will be responsible for processing reservations and providing guests with accurate information about the properties and neighborhoods they will be visiting. **Key Responsibilities** * Guest and reservation management: + Manage guest inquiries and reservations + Ensure accurate and timely communication with guests + Coordinate with property owners to ensure that properties are accurately represented * Virtual property management: + Work closely with property owners to ensure that their properties are accurately represented + Address any issues or concerns that may arise + Provide regular updates to property owners on the status of their properties * Cleaner management, scheduling, and coordination: + Coordinate with our cleaning team to ensure that properties are cleaned and ready for guests + Schedule and coordinate any necessary repairs or maintenance + Ensure that properties are accurately represented and that any issues are promptly addressed * Addressing guest issues and resolving them in a timely and efficient manner: + Respond to guest inquiries and resolve any issues that may arise + Work closely with property owners to ensure that any issues are promptly addressed + Provide regular updates to guests on the status of their issues * Processing reservations and providing accurate information about the properties and neighborhoods: + Process reservations and provide guests with accurate information about the properties and neighborhoods they will be visiting + Ensure that all necessary documentation is completed and accurate **Success Metrics** * Maintain a quick response rate to all inquiries: You will be expected to respond to all guest inquiries in a timely and efficient manner, ensuring that our guests receive the support they need. * Resolve all guest issues with a high sense of urgency in less than 3 hours or ASAP: You will be expected to resolve any issues that may arise in a timely and efficient manner, ensuring that our guests receive the support they need. * Contribute to a review rating of 4.8 or higher: You will be expected to contribute to a review rating of 4.8 or higher, ensuring that our guests have an exceptional experience with blithequark. **Essential and Preferred Qualifications** * 2+ years of customer service experience * 2+ years of vacation rental customer service or hotel experience * Must be available to work during normal U.S. business hours * Experience with Airbnb customer service * Ability to work with multiple technology platforms in a fast-paced environment and learn new technologies as needed **Additional Skills and Qualifications** * Tech savvy: You will be expected to be proficient in using technology to manage guest inquiries, reservations, and properties. * Strong verbal, written, and reading of the English language: You will be expected to communicate effectively with guests, property owners, and other stakeholders. * Extreme attention to detail: You will be expected to ensure that all necessary documentation is completed and accurate. * Outstanding customer service: You will be expected to provide exceptional customer service to our guests, ensuring that they have an exceptional experience with blithequark. * Excellent typing, including speed and accuracy: You will be expected to type accurately and efficiently, ensuring that all necessary documentation is completed and accurate. * Creative problem solver: You will be expected to think creatively and come up with solutions to any issues that may arise. * Independent thinker: You will be expected to work independently, making decisions and taking actions as necessary. * Strong decision-making skills: You will be expected to make decisions and take actions as necessary, ensuring that our guests receive the support they need. * Excellent at following directions: You will be expected to follow directions and instructions, ensuring that all necessary tasks are completed. **Career Growth Opportunities and Learning Benefits** At blithequark, we offer a range of career growth opportunities and learning benefits to help you develop your skills and advance your career. Some of the benefits include: * Opportunities for professional development and growth * Access to training and development programs * Mentorship and coaching from experienced professionals * Opportunities to work on high-profile projects and initiatives * A dynamic and supportive work environment **Work Environment and Company Culture** At blithequark, we offer a dynamic and supportive work environment that is designed to help you succeed. Some of the benefits include: * Flexible work arrangements, including remote work options * A collaborative and supportive team environment * Opportunities for professional development and growth * Access to training and development programs * A range of benefits and perks, including health insurance, paid time off, and more **Compensation, Perks, and Benefits** At blithequark, we offer a competitive compensation package, including: * A competitive hourly rate * Opportunities for bonuses and commissions * A range of benefits and perks, including health insurance, paid time off, and more * Access to training and development programs * Opportunities for professional development and growth **How to Apply** If you are interested in applying for this position, please reply to this email and incorporate the word "blithequark" into your response. We look forward to hearing from you! Apply Job! Apply for this job