[Remote] Account Installation Senior Representative, ID Cards - Cigna Healthcare - Remote

Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is dedicated to improving the health and vitality of those they serve. They are seeking an Account Installation Senior Representative to support client accounts in the design, creation, and processing of ID cards for customers, ensuring timely and accurate delivery while providing excellent customer service. Responsibilities • Ensures our clients receive their ID cards accurately and timely • Coordinates with internal partners and/or vendors on non-standard ID card requests • Understand, anticipate and propose solutions to customer needs and prevent problems by taking steps to proactively plan with matrix partners • Ensures members receive timely and accurate ID cards and/or collaterals • Provides customer service for assigned Sales Offices, Member Services and Health Plans • Perform audits on ID cards or Collaterals as required or requested • Analyzes clients’ benefits and structure and makes appropriate processing choices • Prepares and maintains custom and/or generic ID card inventory • Ensures the quality and accuracy of information on programming requests for ID cards • Supports and participates in projects related to ID Card production Skills • 2+ years of experience with a healthcare/insurance company a plus • 2+ years of experience with health plan products, benefits, funding types and mechanisms, and healthcare industry concepts and terminology, a plus • Technical savvy to navigate multiple systems/platforms and proficiency with MS-Excel, Word, PowerPoint, required • Exceptional verbal, written, interpersonal and presentation skills with the ability to facilitate, negotiate with and influence matrix partners • Strong critical thinking, analytic skills and problem-solving skills • Excellent organizational skills with the ability to prioritize and work on multiple assignments simultaneously • 1+ years of experience with Salesforce, (ATC) Access to Care, Identify, ePro, Vista, and CED, Preferred • 1+ years of experience with Project management, preferred Education Requirements • High school diploma or GED required, bachelor’s degree preferred Benefits • Medical • Vision • Dental • Well-being and behavioral health programs • 401(k) with company match • Company paid life insurance • Tuition reimbursement • A minimum of 18 days of paid time off per year • Paid holidays Company Overview • We are a health benefits provider that advocates for better health through every stage of life. It was founded in 1982, and is headquartered in Bloomfield, Connecticut, USA, with a workforce of 10001+ employees. Its website is http://www.cigna.com. Apply tot his job Apply To this Job