Experienced Customer Service Representative - Vehicle Data Processing for Insurance Claims at blithequark

Join blithequark, a Leader in Insurance Claims Technology, and Be Part of a Revolutionary Team

blithequark is at the forefront of transforming the insurance claims process, making it more efficient and streamlined for millions of people worldwide. With an award-winning SaaS platform that connects over 30,000 businesses, including top insurance carriers, repair facilities, automakers, and more, blithequark is driving innovation through advanced technologies like AI, IoT, telematics, blockchain, data, and analytics. This isn't just a job; it's an opportunity to be part of a company that's advancing the digital transformation of the multi-trillion-dollar Property & Casualty insurance economy.

About the Role: Customer Service Representative

We're seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you'll be the first point of contact for potential total loss insurance claims, working closely with Claims Adjusters from the nation's top insurers. Your primary responsibilities will include processing inbound telephone calls, accurately entering vehicle data into our system, and communicating vehicle values to callers.

Key Responsibilities:

• Receive initial calls from potential Total Loss claims and gather all necessary vehicle information.
• Ensure accurate and complete data entry into our system.
• Communicate vehicle values from our database to callers.
• Forward calls requiring additional research to the respective departments.
• Adhere to attendance, production, quality, and other metric standards.

What We Offer

At blithequark, we provide a comprehensive package that includes:

• A competitive starting wage of $17.00 per hour.
• Eligibility for monthly incentives and an annual company bonus based on performance.
• No sales or collections responsibilities, allowing you to focus on what you do best - providing excellent customer service.
• Benefits available from day one, because we believe in taking care of our team.
• Promotional opportunities within 6 months, dependent on performance, offering a clear path for career advancement.
• Top-notch training and exceptional support to ensure your success.
• World-class Net Promoter and Employee Engagement Scores, reflecting our commitment to a positive and productive work environment.

Qualifications and Skills

While prior insurance or automotive experience isn't required, we do look for individuals with a strong foundation in customer service and a desire to learn and grow. Essential qualifications include:

• A high school diploma or equivalent.
• 1-2 years of prior customer service experience.
• Strong verbal and written communication skills.
• Self-motivation and attention to detail.
• Exceptional organizational skills.
• A positive attitude and a commitment to outstanding customer service.
• Strong technical aptitude and the ability to work independently.
• A quiet and professional home work environment free from distractions.
• A high-speed internet connection (DSL or cable modem, non-cellular) with a minimum speed of 25 mbps download and 15 mbps upload.

Career Growth and Development at blithequark

At blithequark, we're not just looking for individuals to fill a role; we're investing in the future of our team members. Our inclusive culture values diversity and promotes an environment where everyone can thrive. We offer:

• Access to training and education reimbursement to help you advance your career and skillset.
• Competitive compensation and generous benefits, including health insurance, PTO, and 401K.
• Opportunities for career advancement, with a clear path for professional growth.
• A work environment that consistently exceeds industry norms in employee engagement and job satisfaction.

Our Culture and Values

blithequark's team is defined by our core values: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. We believe in fostering a culture that brings together diverse backgrounds and perspectives, helping our clients and each other achieve new goals. As a team member, you'll play a vital role in our success and have a voice in shaping our future.

Why Join blithequark?

By joining blithequark, you're not just taking a job; you're becoming part of a pioneering team that's revolutionizing the insurance claims process. You'll have the opportunity to work with cutting-edge technology, develop your skills, and grow your career in a dynamic and supportive environment. If you're passionate about delivering exceptional customer service, are eager to learn, and thrive in a fast-paced, innovative setting, we encourage you to apply.

Don't miss this opportunity to be part of a team that's making a difference. Apply now to join blithequark as a Customer Service Representative and start your journey towards a rewarding career.