Customer Service Representative - Remote Specialty Pharmacy Role at blithequark

Join blithequark as a Customer Service Representative and Make a Difference in Patients' Lives

At blithequark, we are dedicated to providing exceptional support to patients who require complex and expensive drug therapies. As a Customer Service Representative in our Specialty Pharmacy, you will play a vital role in delivering outstanding customer service to patients and healthcare professionals. If you are a detail-oriented, performance-driven individual with a passion for problem-solving, we invite you to join our team and be part of a dynamic and growing organization.

About blithequark and the Specialty Pharmacy Industry

blithequark is a leading provider of specialty pharmacy services, committed to improving the lives of patients with complex medical conditions. Our team of dedicated professionals works tirelessly to ensure that patients receive their medication in a timely and efficient manner. As a Customer Service Representative, you will be an integral part of our back-office operations, working closely with patients, healthcare professionals, and other stakeholders to resolve cases and ensure seamless delivery of care.

Key Responsibilities

• Provide exceptional customer service to patients and healthcare professionals, responding to their queries and concerns in a timely and professional manner.
• Process patient accounts, researching and scheduling new prescriptions or refilling existing ones, while ensuring timely delivery of medication.
• Conduct outbound calls to resolve patient cases, addressing any issues or concerns they may have.
• Work efficiently to process a minimum of 11 tasks per hour, meeting productivity standards and contributing to the success of the team.
• Maintain accurate records and update patient information in our systems, ensuring data integrity and compliance with regulatory requirements.
• Collaborate with internal stakeholders, including pharmacists, nurses, and other customer service representatives, to resolve complex cases and improve patient outcomes.

Essential Qualifications and Skills

To succeed in this role, you will need:

• A minimum of 1 year of experience as a Customer Service Representative or in a Call Center environment, with a proven track record of delivering exceptional customer service.
• 1 year of experience in inbound calling, with the ability to handle a high volume of calls and respond to customer queries in a timely and professional manner.
• 1 year of experience in the healthcare, insurance, or claims industry, with a understanding of the complexities and nuances of these sectors.
• Strong problem-solving skills, with the ability to analyze complex cases and develop effective solutions.
• Excellent communication and interpersonal skills, with the ability to work effectively with patients, healthcare professionals, and internal stakeholders.
• Proficiency in Microsoft Excel and spreadsheet analysis, with the ability to accurately and efficiently process data.

Preferred Qualifications

• A high school diploma or equivalent, with a strong academic record and a commitment to ongoing learning and development.
• Additional experience in Microsoft Excel and spreadsheet analysis, with the ability to create complex spreadsheets and reports.

What We Offer

At blithequark, we offer a competitive compensation package, including:

• A hourly rate of $13.50, with opportunities for growth and development.
• A full-time schedule of 40 hours per week, with a stable and secure work environment.
• Opportunities for career advancement and professional growth, with a commitment to ongoing training and development.
• A dynamic and supportive work environment, with a team of dedicated professionals who are passionate about delivering exceptional customer service.

Remote Work Requirements

As a remote Customer Service Representative, you will be required to:

• Work from a dedicated, closed workspace that is free from distractions and interruptions.
• Ensure a quiet and focused work environment, with no background noise or domestic distractions.
• Remain seated or standing at all times during work hours, with no lying down or being in bed.
• Have a reliable high-speed internet connection, with a minimum bandwidth requirement.
• Participate in remote worker verification processes, including webcam audits and other monitoring activities.

Why Join blithequark?

At blithequark, we are committed to delivering exceptional customer service and support to patients and healthcare professionals. As a Customer Service Representative, you will play a vital role in our mission, working closely with our team to improve patient outcomes and deliver outstanding care. If you are a motivated, detail-oriented individual with a passion for customer service, we invite you to join our team and be part of a dynamic and growing organization.

To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you and discussing this role further.