Bilingual Customer Success Representative - Remote Part-Time Opportunity with blithequark

Join the blithequark Team as a Bilingual Customer Success Representative

Are you a customer-obsessed individual with a passion for delivering exceptional experiences? Do you possess fluent English and Spanish skills, both written and verbal? blithequark is seeking a highly motivated and resourceful Customer Service Representative to join our team on a part-time, remote contract basis. As a key player in our customer success team, you will be instrumental in driving the launch of our Spanish-language offering in Latin America and fostering strong relationships with our Hispanic customers.

About blithequark and Our Mission

blithequark is a pioneering Instagram marketing resource founded by industry experts in 2020. Our mission is to empower creators, entrepreneurs, and small businesses to grow and monetize their Instagram presence. With a global reach spanning over 30 countries and having assisted over 45,000 students, we are now poised to expand our footprint in Latin America. As part of the larger Team Johnson family, which encompasses a diverse portfolio of brands in health, lifestyle, and business growth, we prioritize people over profits and thrive on collaboration and mutual respect.

Key Responsibilities

• Manage and respond to customer service tickets from Spanish-speaking students via Zendesk and WhatsApp, ensuring timely resolutions within 24 hours on weekdays.
• Maintain up-to-date customer accounts across various platforms, ensuring accuracy and consistency.
• Troubleshoot customer issues and collaborate with the team to devise effective solutions in both English and Spanish.
• Utilize our payment processing system to facilitate refunds, subscription changes, and other customer requests.
• Develop and maintain Customer Service Standard Operating Procedures (SOPs) for our brand, driving continuous improvement.
• Work independently as a self-starter, managing your time and tasks efficiently to meet expectations.

Essential Qualifications and Skills

To succeed in this role, you must possess:

• Fluent English and Spanish language skills, both written and verbal.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proven ability to work independently, manage time effectively, and prioritize tasks.
• Strong problem-solving skills and a resourceful approach to challenges.
• Proficiency in using the following tech stack: Slack, Asana, Dropbox, Searchie (Membership.Io), ZenDesk, Chargebee, Keap, Loom, and Google Suite.

Preferred Qualifications

• Previous experience in customer service or a related field.
• Familiarity with Instagram marketing and online business operations.
• A proactive and enthusiastic attitude towards learning and growth.

What We Offer

As a part-time, remote contractor with blithequark, you can expect:

• A competitive hourly rate of $12-$14 per hour, with potential for growth based on performance.
• A flexible, remote work arrangement that allows you to work from anywhere in the world.
• A maximum of 10 hours of work per week, providing an excellent work-life balance.
• Opportunities for professional growth and development within a dynamic and expanding organization.
• A collaborative and supportive team environment that values people over profits.

Company Culture and Work Environment

At blithequark, we pride ourselves on a culture that is collaborative, innovative, and customer-focused. As a remote team member, you will be part of a global community that shares our values and passion for delivering exceptional customer experiences. We encourage continuous learning, creativity, and mutual respect among team members.

Career Growth and Learning Opportunities

Joining blithequark offers a unique opportunity to grow professionally within a rapidly expanding organization. As a Customer Success Representative, you will develop valuable skills in customer service, problem-solving, and communication. Our commitment to ongoing training and development ensures that you stay ahead of the curve in your role.

Compensation, Perks, and Benefits

While specific benefits may vary, our compensation package is designed to be competitive and rewarding. As a remote contractor, you will enjoy the flexibility and autonomy that comes with working from anywhere. We also provide the necessary tools and resources to excel in your role.

Ready to Apply?

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. To be considered, please email your responses to the following questions to [email protected]:

• What previous life experiences have equipped you with the skills you need to do this job? Specifically tell us how you know you’ll be successful at the required tasks of this contract. (PLEASE REPLY IN ENGLISH)
• Customer service can be super rewarding and super challenging. How do you stay calm under pressure or when handling irrational customers? (PLEASE REPLY IN ENGLISH)
• How do you currently spend your time? What other gigs do you have going and how will this job fit into your schedule? (PLEASE REPLY IN ENGLISH)
• Please film a Loom recording that demonstrates your knowledge of one of the pieces of software in our tech stack. (PLEASE NARRATE IN SPANISH)

We look forward to hearing from you and exploring how you can contribute to our customer success team!