Learning Experience Designer for Global Customer Trust Training at blithequark

Transforming Learning Experiences at blithequark

Are you a passionate learning professional dedicated to crafting impactful learning experiences that drive business success? Do you thrive in an environment where you're constantly challenged to innovate and elevate the standards of instructional design? If so, blithequark's Risk LXD team is seeking a talented Learning Experience Designer to join their WW Customer Trust Training team. This role is pivotal in designing and developing comprehensive learning programs that cater to the needs of new hires and seasoned investigators within the Payment Gat Risk Operations (PRO) vertical, ensuring they have the skills and knowledge required to excel in their roles.

About the Role

As a Learning Experience Designer at blithequark, you will be at the forefront of creating engaging, effective learning experiences that span digital, blended, and classroom-based training content. This multifaceted role involves not only designing and developing learning programs but also managing stakeholders, setting and maintaining high Instructional Design standards, and coaching peers to achieve excellence. You will own the curriculum lifecycle from analysis through evaluation, ensuring the highest level of instructional integrity and continually seeking ways to improve learning outcomes.

Key Responsibilities

• Developing Engaging Learning Experiences:
  • Create compelling e-learning content for on-the-job performance improvement using authoring tools such as StoryUSC, Rise, Camtasia, Captivate, or similar development tools.
  • Manage and execute curriculum maintenance review and implementation cycles to ensure learning content remains relevant and effective.
  • Mentor or coach new Learning Experience Designers and apprentices on design principles and processes, fostering a culture of continuous learning and improvement.
  • Collaborate with customers to identify learning needs and develop targeted solutions that address those needs.
  • Contribute to the refinement of processes and curriculum templates to streamline the development of new training materials.
• Consulting on Programs:
  • Utilize project management skills and tools to oversee multiple medium to large-scale projects concurrently, ensuring timely and effective delivery.
  • Integrate data collection and feedback mechanisms into learning solutions to generate actionable insights into the Investigator Learning Experience, driving continuous performance improvement.
  • Conduct thorough analysis to identify key tasks and skills to target in the curriculum and evaluate the impact of learning programs on key performance and business metrics.
  • Collaborate with global stakeholders, including Training Delivery, Learner Performance, Operations, Quality, and GPO teams, to identify knowledge gaps and develop tailored training content.

About the Team

The WW Customer Trust Training Learning Experience Design (LXD) team at blithequark is a dynamic group of professionals dedicated to creating exceptional learning experiences. The team comprises Learning Experience Designers, Project/Program Managers, and Managers who work together to support associates and investigators through new hire training, upskilling, and other critical training initiatives. The team's mission is to enhance learner capabilities and performance through innovative curriculum design, localization, video-based learning, and proactive curriculum maintenance, always measuring the learner experience through feedback and evaluation.

Qualifications and Skills

To succeed in this role, you should possess:

Basic Qualifications

• 5+ years of experience in program or project management, demonstrating the ability to manage multiple projects and priorities.
• 5+ years of working cross-functionally with both technical and non-technical teams, showcasing your ability to collaborate effectively across different departments.
• 5+ years of experience in defining and implementing process improvement initiatives using data and metrics, highlighting your analytical and problem-solving skills.
• A Bachelor's degree in a relevant field, providing a solid foundation in instructional design principles and practices.
• Experience in defining program requirements and using data and metrics to inform improvements, demonstrating your understanding of how to drive meaningful change.

Preferred Qualifications

• 5+ years of experience in driving end-to-end delivery and communicating results to senior leadership, indicating your capability to manage large-scale projects and present findings effectively.
• 5+ years of experience in driving process improvements, showcasing your ability to identify areas for improvement and implement changes.
• 3+ years of managing stakeholders in cross-functional projects, highlighting your interpersonal and project management skills.
• 3+ years of change management experience, demonstrating your ability to navigate and lead change initiatives.

Career Growth and Learning Benefits

At blithequark, you will have the opportunity to grow professionally and personally. As a Learning Experience Designer, you will be part of a team that values innovation, collaboration, and continuous learning. You will have access to a wide range of training and development programs designed to enhance your skills and knowledge, ensuring you stay at the forefront of instructional design and learning technology. Your contributions will be recognized and rewarded, with opportunities for career advancement within the organization.

Work Environment and Culture

blithequark is committed to fostering a work environment that is inclusive, collaborative, and supportive. As a member of the WW Customer Trust Training team, you will be part of a global community that values diversity and promotes a culture of respect and empathy. The company offers a range of benefits and perks designed to support your well-being and work-life balance, ensuring you can perform at your best.

Compensation and Benefits

blithequark offers a competitive compensation package that reflects your experience and qualifications. In addition to your salary, you will be eligible for a range of benefits, including comprehensive health insurance, retirement savings plans, and paid time off. The company also provides various perks, such as flexible working arrangements, access to cutting-edge technology, and opportunities for professional development.

Join blithequark and Make a Difference

If you're a motivated and passionate learning professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Learning Experience Designer, you will play a critical role in shaping the learning experiences of associates and investigators worldwide, driving business success and growth. With its commitment to innovation, customer satisfaction, and employee development, blithequark is an ideal place to build a fulfilling career.

Don't miss this chance to be part of a dynamic team that is transforming the world of learning. Apply now and take the first step towards a rewarding career at blithequark.