Experienced Remote Customer Service Specialist - Delivering Exceptional Customer Experiences at blithequark

Join a Team that Truly Values Your Contributions

At blithequark, we understand that dedicated superior service starts with supported employees. We're proud to be recognized among the top employers, and we're now seeking a skilled and passionate Remote Part-Time Customer Service Specialist to join our dynamic team. If you're looking for an environment where teamwork is more than just a buzzword, and you're eager to grow and learn, we want to hear from you.

About blithequark and the Role

blithequark is a company that thrives on delivering exceptional customer experiences. As a Remote Part-Time Customer Service Specialist, you'll be an integral part of our customer service team, working closely with both internal and external customers to ensure high-quality service. This role involves handling inbound and outbound telephone calls, resolving customer issues, and identifying opportunities to enhance our customer relationships.

Key Responsibilities:

• Work with customers daily to sustain and improve business relationships, ensuring a high-quality customer service experience.
• Utilize fact-finding sales methods to customize blithequark programs and services to meet customer needs and identify new business opportunities.
• Ensure accurate account setup, maintenance, and closure of all customer account information.
• Handle customer issues by following our customer complaint resolution policy, providing timely and effective resolutions.
• Perform soft collections for customers on credit hold or past due, and handle cash transactions as required.

Essential Qualifications and Skills

To succeed in this role, you'll need:

• A High School Diploma or equivalent.
• At least 1 year of customer service experience, with a proven track record of delivering exceptional customer experiences.
• Exceptional customer service and negotiation skills, with the ability to build positive relationships with customers and colleagues.
• Strong organizational skills, with typing and data entry experience.
• Excellent written and verbal communication skills, with an emphasis on team building and developing a positive rapport with company employees at all levels.
• Proficiency in Microsoft Office, including Excel, Word, and Access.
• Authorization to work in the United States, either as a Citizen, National, or lawful permanent resident, or having valid work authorization.

Preferred Remote Qualifications:

• A Windows 10 computer or higher operating system, or an Apple computer with at least 14.0 (High Sierra OS).
• A computer with 8GB of RAM (16GB preferred) and a hard-wired connection to the modem.
• Minimum cable or DSL speeds of 100MB with 10MB upload speed.
• Avoidance of hotspots from any internet provider due to stability concerns.
• The use of dual monitors is preferred but not required.

What We Offer

At blithequark, we believe in rewarding our employees for their hard work and dedication. As a Remote Part-Time Customer Service Specialist, you'll enjoy:

• A competitive compensation package.
• A generous 401(K) company match to help you plan for your future.
• Paid Time Off (PTO) to recharge and relax.
• Paid training to enhance your skills and knowledge.
• An Employee Stock Ownership Plan (ESOP) to give you a stake in our success.
• Propane discounts as a valued employee.

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Remote Part-Time Customer Service Specialist, you'll have opportunities to:

• Develop your customer service skills and expertise.
• Build strong relationships with customers and colleagues.
• Identify and pursue new business opportunities.
• Take on additional responsibilities and challenges.

Our Work Environment and Culture

At blithequark, we pride ourselves on our collaborative and supportive work environment. As a remote employee, you'll enjoy the flexibility of working from home while still being an integral part of our team. We're committed to fostering a culture of inclusivity, respect, and empathy, where everyone feels valued and supported.

Join Our Team

If you're a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply for the Remote Part-Time Customer Service Specialist role at blithequark. With our competitive compensation package, comprehensive benefits, and opportunities for growth and development, we offer a career path that's both challenging and rewarding.

Take the first step towards joining our dynamic team and delivering exceptional customer experiences. Apply now and become a part of our blithequark family.