Member Solutions Advocate - Delivering Exceptional Customer Service in a Dynamic Environment at blithequark

Join the blithequark Team: Elevating Member Experience through Outstanding Service

At blithequark, we pride ourselves on being a member-centric organization, dedicated to providing top-notch service to our community. We're on the lookout for talented, customer-focused individuals to join our Member Solutions Center team. If you're passionate about delivering stellar service in a fast-paced environment, we invite you to explore this exciting opportunity.

About blithequark

blithequark is committed to member satisfaction, recognizing that our success is deeply rooted in the dedication of our employees and their commitment to our members. With multiple branch locations and a diverse range of back-office departments, we offer a dynamic work environment with limitless opportunities for career growth and professional development.

A Day in the Life of a Member Solutions Advocate at blithequark

As a Member Solutions Advocate based at our headquarters, you'll be the primary point of contact for our members via telephone, addressing a wide array of needs. Members will reach out to you to make loan payments, inquire about account balances, and open new accounts. You'll also assist with requests for statements and provide support with navigating our website, online banking, and bill pay features. This role demands flexibility and the ability to seamlessly transition between different transactions in a busy environment.

At blithequark, we're dedicated to setting our team members up for success. You'll receive comprehensive on-the-job training and an introductory period that includes regular feedback and coaching to ensure you're equipped to excel in your role.

Key Responsibilities:

• Provide exceptional customer service to members via telephone, addressing their queries and resolving issues efficiently.
• Process transactions, including loan payments and new account openings, with accuracy and attention to detail.
• Assist members with navigating our digital services, including online banking and bill pay.
• Respond to member inquiries regarding account balances, statements, and other related matters.
• Maintain up-to-date knowledge of blithequark's products and services to effectively support members.
• Work collaboratively with internal teams to resolve member issues and improve overall service quality.

Skills & Requirements

To succeed as a Member Solutions Advocate at blithequark, you'll need:

Essential Qualifications:

• A high school diploma or equivalent.
• Excellent communication and interpersonal skills, with the ability to interact effectively with members and staff at all levels.
• Strong attention to detail and accuracy in processing transactions.
• Ability to navigate our mobile app and website proficiently.

Preferred Qualifications:

• Knowledge of credit union products and services.
• Experience with Microsoft Word and Excel.
• Previous customer service experience in a financial institution or similar environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Member Solutions Advocate, you'll have access to a range of training and development opportunities to enhance your skills and knowledge. Our comprehensive training program will equip you with a deep understanding of our products and services, as well as the skills needed to deliver exceptional customer service.

We also offer a generous and flexible tuition reimbursement program to support your ongoing education and career aspirations. Whether you're looking to develop your technical skills or enhance your leadership capabilities, we're committed to helping you achieve your goals.

Work Environment and Company Culture

blithequark is a dynamic and inclusive workplace that values collaboration, innovation, and community involvement. As a Member Solutions Advocate, you'll be part of a close-knit team that is passionate about delivering exceptional service to our members.

Our work environment is designed to support your well-being and productivity, with a hybrid work model that offers flexibility and work-life balance. We're committed to creating a culture that is inclusive, supportive, and empowering, where everyone has the opportunity to thrive.

Compensation, Perks, and Benefits

As a valued member of our team, you'll be eligible for a comprehensive benefits package, including:

• Medical, dental, and vision insurance.
• 401(k) with company match and profit-sharing potential.
• Flexible health and dependent care savings plans.
• Life, AD&D, and LTD insurance.
• Generous Paid Time Off (PTO) to support your work-life balance.

We also offer a range of perks and benefits to support your well-being and career development, including a flexible tuition reimbursement program and opportunities for professional growth and advancement.

Are You Ready to Join Our Team?

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Our hiring process is designed to be fair, transparent, and efficient, with the following steps:

• Initial telephone/video interview with our Human Resources team.
• In-person interview with the hiring manager for qualified candidates.
• References, credit, and background check for successful candidates.

At blithequark, we're committed to creating a workplace that is inclusive and welcoming to all. We're an Equal Opportunity Employer, and we welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, we look forward to hearing from you.

Apply today and join our team at blithequark!