Experienced Customer Service Representative – Remote Opportunity for Delivering Exceptional Consumer Experiences and Driving Business Growth at blithequark

Introduction to blithequark

At blithequark, we are driven by a passion to create smarter, safer, and more beautiful homes, elevating every life by transforming spaces into havens. As an industry-leading innovation company, we believe our work and brands can have incredibly positive impacts not just for our business and shareholders, but for people and the planet as well. Our purpose is to empower our team members to think big, learn fast, and make bold decisions, fostering an inclusive and diverse culture where everyone is encouraged to be their authentic selves.

Job Overview

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at blithequark. As the "Voice of blithequark," you will provide world-class customer service to our consumers, addressing their product, installation, or warranty questions and concerns. With over 200 hours of paid virtual training in blithequark products, you will be equipped to deliver exceptional consumer experiences and drive business growth. This 100% remote position offers a competitive starting rate, comprehensive benefits, and opportunities for career advancement and professional development.

Key Responsibilities

• Handle and resolve a high volume of incoming calls, determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer.
• Develop and maintain knowledge of blithequark products and procedures to accurately aid consumers in a timely manner.
• Navigate multiple databases across multiple systems to provide the quickest response to the consumer.
• Deliver a consumer experience that helps to drive unsolicited, positive "word of mouth" advertisement for blithequark.
• Take ownership of challenging/sensitive situations and resolve with a sense of urgency and empathy.
• Demonstrate consistent achievement in meeting all required quality, call management, and productivity metrics as well as adhering to all processes and procedures within the department.
• Perform other duties and/or special assignments as needed.

Essential Qualifications

• High School diploma or equivalent.
• Experience in a customer service position is required, call center experience is preferred.
• Excellent professional verbal and written communication skills are required. Bi-lingual in French or Spanish are a plus.
• Proficient PC skills, including the ability to navigate multiple screens and systems. Experience with Microsoft Teams is a plus.
• Incumbent must meet internet speed requirements and have a safe and secure workspace.
• Must be able to thrive in a work environment that mandates low mobility and high observation.
• Must be available for training and able to work a flexible schedule, equally sharing in all schedule rotations and business hours deployed by the department if necessary.

Preferred Qualifications

• Previous experience in a remote or virtual work environment.
• Familiarity with customer relationship management (CRM) software and other customer service tools.
• Ability to work in a fast-paced environment and adapt to changing priorities and circumstances.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively.
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the career growth and development of our team members. As a Customer Service Representative, you will have access to comprehensive training and development programs, including over 200 hours of paid virtual training in blithequark products. You will also have opportunities to advance your career and take on new challenges, with a self-led career development program and rewarding pay increases. Our annual merit increases and company bonus opportunities will also help you to achieve your financial goals and recognize your contributions to the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our diverse, inclusive, and welcoming culture. Our Employee Resource Groups support inclusivity and our associates' feeling of belonging at work, and our comprehensive benefits package prioritizes all aspects of wellbeing and provides flexibility for our teammates' unique needs. We offer a range of benefits, including medical, dental, and vision coverage, paid time off, tuition reimbursement, and a 401(k) with company match. Our flexible work arrangements, including half-day summer Fridays, will also help you to achieve a better work-life balance and enjoy your personal time.

Compensation, Perks, and Benefits

The salary range for this position is $33,900 - $41,420, with a typical starting pay of $35,500. In addition to your competitive salary, you will also receive a range of benefits, including:

• 100% Remote Position
• Diverse, inclusive, and welcoming culture with Employee Resource Groups
• Self-led career development program with rewarding pay increases
• Annual merit increases and company bonus opportunities
• Medical, dental, and vision coverage from day one
• Paid time off from day one
• Tuition Reimbursement
• 401(k) with company match up to 3%
• Profit Sharing

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional consumer experiences, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will play a critical role in driving business growth and elevating the lives of our consumers. With our comprehensive training and development programs, competitive compensation and benefits package, and diverse and inclusive culture, we believe that blithequark is the ideal place to build your career and achieve your goals. Apply today to join our team and start your journey to success!