Experienced Customer Support Professional - Email and Chat Agent (Remote Work Opportunity)

Welcome to blithequark

At blithequark, we are a leading Consulting Services and Business Process Outsourcing (BPO) company, dedicated to delivering exceptional BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to our clients in the Customer Service industry. With a strong presence in the global market, we service some of the largest multinational companies worldwide and are rapidly expanding due to our unmatched end-to-end client experience. As a remote-first company, we are committed to providing our employees with the flexibility and autonomy to work from the comfort of their own homes, and we are excited to offer this unique opportunity to join our team as an Email/Chat Agent.

Job Overview

As an Email/Chat Agent at blithequark, you will play a vital role in providing top-notch customer support and resolving issues through chat and email channels. Your primary objective will be to deliver excellent service, ensuring customer satisfaction and loyalty. This is a full-remote job opportunity, available to candidates based in the United States. If you are a customer-focused individual with a passion for providing exceptional support, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond promptly to customer inquiries via chat and email, providing accurate, valid, and complete information to ensure customer satisfaction.
• Resolve customer issues and complaints efficiently and professionally, identifying and assessing customers' needs to achieve satisfaction.
• Troubleshoot and resolve customer issues by providing appropriate solutions, escalating unresolved issues to higher-level support when necessary.
• Maintain clear, concise, and courteous communication with customers, documenting all interactions and maintaining accurate records of customer issues and resolutions.
• Provide timely and effective follow-ups to ensure customer satisfaction, staying updated on product knowledge, company policies, and procedures.
• Utilize available resources and tools to provide accurate information to customers, meeting individual and team performance targets, including response time, resolution time, and customer satisfaction scores.
• Continuously strive to improve efficiency and effectiveness in handling customer inquiries, working collaboratively with team members and other departments to resolve customer issues.

Essential Qualifications

To be successful in this role, you will need:

• At least one year of experience in Email/Chat support, with a strong background in customer service, preferably in a BPO or call center environment.
• A high school diploma or equivalent; a college degree is a plus.
• Excellent written communication skills, with a strong command of grammar and spelling.
• Ability to multitask and manage time effectively, with good interpersonal skills and a customer-focused attitude.
• Proficiency in using chat and email platforms, as well as CRM software, with strong problem-solving skills and attention to detail.

Preferred Qualifications

In addition to the essential qualifications, we are looking for candidates who:

• Have a typing speed of at least 35wpm with 90% accuracy.
• Are able to work from home with a secure, distraction-free environment and fast internet speed.
• Are open to working on a shifting schedule, including holidays and weekends.
• Are able to start immediately, with a strong desire to learn and grow with our company.

Career Growth and Development

At blithequark, we are committed to providing our employees with opportunities for growth and development. As an Email/Chat Agent, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Regular performance feedback and coaching to help you achieve your goals.
• Opportunities for career advancement, with a clear path for professional growth.
• A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote-first company, we understand the importance of creating a work environment that is flexible, autonomous, and supportive. Our team members enjoy:

• Flexible working hours and the ability to work from home.
• A dynamic and collaborative work environment, with regular team meetings and social events.
• Access to cutting-edge technology and tools, to help you stay connected and productive.
• A comprehensive benefits package, including competitive pay, health insurance, and retirement plans.

Compensation and Benefits

At blithequark, we offer a competitive compensation package, including:

• A competitive hourly rate, with opportunities for bonuses and incentives.
• A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Access to exclusive discounts and perks, including employee discounts and rewards programs.
• A flexible and autonomous work environment, with the ability to work from home and create your own schedule.

Conclusion

If you are a customer-focused individual with a passion for providing exceptional support, we encourage you to apply for this exciting opportunity to join our team as an Email/Chat Agent. At blithequark, we are committed to delivering exceptional customer service, and we are looking for talented and motivated individuals to help us achieve our goals. With a comprehensive training program, opportunities for career growth and development, and a positive and inclusive company culture, this is an opportunity you won't want to miss. Apply today to join our team and start your journey with blithequark!