Experienced Healthcare Customer Care Coordinator - Project Based (100% Remote Alabama) - Delivering Exceptional Patient Experiences through Empathetic Support and Innovative Solutions at blithequark

Introduction to blithequark and the Industry

At blithequark, our vision is to revolutionize the customer experience landscape by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. As a leader in customer experience, we understand the importance of providing exceptional support to our clients and their customers. The healthcare industry, in particular, requires a unique blend of empathy, technical knowledge, and communication skills to deliver outstanding patient experiences.

Job Overview

We are seeking an exceptional Healthcare Customer Care Coordinator to join our team on a project basis. As a 100% remote role based in Alabama, you will have the opportunity to work from the comfort of your own home while making a meaningful impact on the lives of others. Our ideal candidate is an exceptional listener, a creative problem solver, and a passionate communicator who can provide empathetic support to our clients' customers. If you have a passion for learning, a desire to understand concerns, and a commitment to providing solutions, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer inbound calls from US customers and address questions and concerns regarding their prescription healthcare benefits.
• Provide information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination.
• Handle prescription refills, order status updates, and tracking.
• Educate customers on online self-service for updates and help troubleshoot these self-services.
• Empathize and resolve concerns to simplify the customer's healthcare experience.
• Navigate through multiple computer applications with speed and accuracy.
• Adapt to learn new call types when business needs change and flex support in those areas.

Work at Home Requirements

To be successful in this role, you will need to meet the following work at home requirements:

• High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services)
• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (blithequark will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network)
• Dedicated, quiet, and secured workspace with no distractions
• A USB Wired headset with noise canceling microphone

Essential and Preferred Qualifications

To be considered for this role, you will need to meet the following essential and preferred qualifications:

• 18+ years old and high school diploma/GED
• Entry-level position with a minimum of 6 months customer service experience
• Customer-focused personality and desire to help people
• Professional positive attitude and courteous telephone etiquette
• Full-Time schedule availability to meet business needs (Includes evenings and weekends)
• Willing to submit a drug test and background check

Preferred qualifications include:

• Previous experience in healthcare or insurance
• Knowledge of prescription benefits and healthcare terminology
• Experience with customer relationship management (CRM) software

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Exceptional communication and interpersonal skills: Ability to communicate effectively with customers, colleagues, and management
• Empathy and active listening skills: Ability to understand and respond to customer concerns in a compassionate and professional manner
• Problem-solving and analytical skills: Ability to analyze customer issues and provide effective solutions
• Technical skills: Ability to navigate multiple computer applications with speed and accuracy
• Adaptability and flexibility: Ability to adapt to changing business needs and learn new skills quickly

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Healthcare Customer Care Coordinator, you will have access to:

• Paid, virtual training to develop your skills and knowledge
• Opportunities for professional development and advancement
• A supportive and collaborative work environment that encourages learning and growth

Work Environment and Company Culture

At blithequark, we pride ourselves on our can-do culture that works together to make the ordinary exceptional. Our company culture is built on the following values:

• Customer focus: We are committed to delivering exceptional customer experiences
• Empathy and compassion: We care about our customers and each other
• Innovation and creativity: We encourage new ideas and approaches to problem-solving
• Collaboration and teamwork: We work together to achieve our goals and support each other

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• $14-$15 per hour + overtime during peak needs
• Access to up to 50% of your pay immediately after your shift
• Paid, virtual training
• Remote work environment
• Opportunity for professional development

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Healthcare Customer Care Coordinator at blithequark, you will have the opportunity to make a meaningful impact on the lives of others while developing your skills and knowledge in a supportive and collaborative work environment. Apply today to join our team and start your journey to a rewarding and challenging career in customer care!