Experienced Customer Service Representative – Retail Sales and Store Operations Support at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing essential products at great values to the communities we serve. As a leading retail chain, we strive to make a positive impact on the lives of our customers by offering a wide range of products at affordable prices. Our mission is to be the preferred shopping destination for our customers, and we are committed to achieving this goal by delivering exceptional customer service, maintaining a clean and well-stocked store environment, and fostering a culture of excellence and teamwork among our employees.

Job Overview

We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our store team, you will be responsible for providing exceptional service to our customers, assisting them with their shopping needs, and ensuring a safe and secure shopping environment. If you are passionate about delivering outstanding customer service, working in a fast-paced retail environment, and contributing to the success of a dynamic team, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide customer engagement in a positive and approachable manner, ensuring that every customer interaction is friendly, helpful, and respectful.
• Assist in maintaining a clean, well-stocked store for customers during their shopping experience, including stocking shelves, recovering merchandise, and ensuring that the store is tidy and organized.
• Help in the unloading of merchandise from delivery trucks, organize merchandise, and transport merchandise from the stockroom to the sales floor, ensuring that all products are properly stored and displayed.
• Independently stock shelves and recover merchandise in the store, using initiative and judgment to ensure that all products are properly faced, fronted, and stocked.
• Accurately handle customer funds and process transactions using the POS system, ensuring that all transactions are completed efficiently and accurately.
• Remain constantly aware of customer activity to ensure a safe and secure shopping environment, reporting any incidents or concerns to management promptly.
• Perform all other duties as assigned in order to maintain an effective and profitable store operation, including participating in visual merchandising, maintaining store displays, and supporting other team members as needed.

Position Requirements

To be successful in this role, you will need to meet the following requirements:

• Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
• Experience: Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments. Previous customer service experience is an asset.
• Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
• Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays. Must be able to adapt to changing store schedules and priorities.

Skills and Competencies

The following skills and competencies are essential for success in this role:

• Customer Focus: Ability to deliver exceptional customer service, responding to customer needs and concerns in a friendly and professional manner.
• Developing Potential: Ability to learn and develop new skills, including product knowledge, sales techniques, and store operations procedures.
• Results Driven: Ability to work towards achieving sales targets, maintaining a high level of customer satisfaction, and contributing to the overall success of the store.
• Strong Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain a clean and organized workspace.
• Communication Skills: Ability to communicate effectively with customers, colleagues, and management, using clear and concise language.
• Problem Solving/Decision Making: Ability to resolve customer complaints and concerns in a fair and professional manner, using judgment and initiative to make decisions.
• Job Knowledge: Ability to learn and apply knowledge of store operations, products, and services, including visual merchandising, inventory management, and sales techniques.
• Relationship Management: Ability to build and maintain positive relationships with customers, colleagues, and management, using effective communication and interpersonal skills.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training program, covering store operations, products, and services.
• Ongoing coaching and feedback, to help you develop your skills and achieve your goals.
• Opportunities for advancement, including promotions to senior roles or specialist positions.
• Access to online learning resources, including training modules and development programs.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on values of excellence, teamwork, and customer focus. As a Customer Service Representative, you will be part of a dynamic and supportive team, working in a fast-paced and rewarding environment. Our stores are designed to be clean, safe, and welcoming, with a focus on providing an exceptional customer experience.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes:

• Competitive salary and bonus structure.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement savings plan, with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discounts, on store products and services.

Conclusion

If you are a motivated and customer-focused individual, looking for a challenging and rewarding role in a dynamic retail environment, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the chance to make a real difference in the lives of our customers, while developing your skills and advancing your career. Don't miss out on this opportunity to join our team and contribute to the success of blithequark. Apply today!