Experienced Full Stack Live Sales Chat Representative – Life Science Solutions and Customer Engagement

Join the Team at blithequark: Where Science Meets Innovation

At blithequark, we're driven by a mission to make a positive impact on a global scale. As part of our team, you'll have the opportunity to contribute to our vision of enabling customers to make the world healthier, cleaner, and safer. We're committed to providing our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges.

About Our Industry and Mission

blithequark operates at the forefront of life science solutions, providing cutting-edge products and services that cater to the needs of our customers worldwide. Our company culture is built on a foundation of innovation, teamwork, and a passion for making a difference. We're dedicated to fostering an environment where our employees can thrive, grow, and make meaningful contributions to our mission.

Job Summary

We're seeking an experienced Live Sales Chat Representative to join our team in the Life Science Solutions department. As a Live Sales Chat Representative, you will play a critical role in providing an outstanding digital experience for our customers through our web chat platform. You'll use product features, benefits, and applications accompanied by soft selling skills to follow up and qualify leads, initiate the sales process, and successfully promote our products and services to assist in achieving or exceeding the assigned growth target.

A Day in the Life

As a Live Sales Chat Representative at blithequark, your day will be filled with exciting opportunities to engage with customers, provide exceptional service, and drive sales growth. Here are some of the key responsibilities:

• Become an expert in specific Biosciences (BID) product portfolios.
• Respond positively to and expeditiously process all incoming web chat and email inquiries from customers.
• Provide a high level of customer service excellence to assist customers digitally through our website.
• Triage web-based sales leads and ensure the customer is directed to the appropriate selling resource.
• Facilitate the information flow between customers, sales reps/account managers, technical sales specialists, customer service, and technical services.
• Provide quotes or send the customer to the most appropriate selling resource to author a quote.
• Log opportunities in Salesforce.com.

Keys to Success

Education and Experience

To succeed in this role, you'll need:

• Bachelor's Degree in a Life Sciences field or related lab experience.
• 0-1 years of related work experience in customer services, telephone experience, or a similar field.
• Demonstrated proficiency with computer applications, including MS Word, Excel, Outlook, PowerPoint, or like programs. Experience with Salesforce.com is a plus.

Knowledge, Skills, and Abilities

We're looking for candidates with:

• General knowledge of assigned product portfolio and/or customer segment.
• Excellent communication skills in English.
• Practical understanding of the sales process and buying cycle.
• Strong interpersonal skills, positive demeanor, and professional mannerisms to hold oneself in any customer situation.
• Detail-oriented, excellent communicator, self-motivated, and able to work effectively in a multi-task environment.

Responsibilities

As a Live Sales Chat Representative at blithequark, your primary responsibilities will include:

• Using product features, benefits, and applications accompanied by soft selling skills to follow up and qualify leads, initiate the sales process, and successfully promote company products and services to assist in achieving or exceeding the assigned growth target.
• Becoming an expert in specific Biosciences Division (BID) product portfolios.
• Responding positively to and expeditiously processing all incoming web chat and email inquiries from customers.
• Providing a high level of customer service excellence to assist customers digitally through our website.
• Triage web-based sales leads and ensure the customer is directed to the appropriate selling resource.
• Facilitating the information flow between customers, sales reps/account managers, technical sales specialists, customer service, and technical services.
• Providing quotes or sending the customer to the most appropriate selling resource to author a quote.
• Logging opportunities in Salesforce.com.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. We offer:

• Competitive salary and annual incentive bonus plan.
• 401K with company match up to 6%.
• Tuition reimbursement.
• A range of other employee benefits.

Work Environment and Company Culture

Our office environment is designed to foster collaboration, creativity, and productivity. We offer:

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• A diverse and inclusive culture that values employee feedback and contributions.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary.
• Annual incentive bonus plan.
• 401K with company match.
• Flexible work arrangements.
• Opportunities for professional growth and development.

Conclusion

If you're passionate about life science solutions and customer engagement, we encourage you to apply for this exciting opportunity at blithequark. As a Live Sales Chat Representative, you'll play a critical role in driving sales growth, providing exceptional customer service, and contributing to our mission of making a positive impact on a global scale. We look forward to hearing from you!