**Job Title:** Customer Service Associate – Delivering Exceptional Experiences at blithequark
**Job Description:**
About blithequark
At blithequark, we're passionate about creating a world-class customer experience that sets us apart from the rest. As a Customer Service Associate, you'll be the face of our brand, ensuring that every interaction with our customers is nothing short of exceptional. We're not just looking for someone to ring up sales; we're looking for a true ambassador of our brand, someone who embodies our values of kindness, empathy, and a genuine passion for helping others.Key Responsibilities
As a Customer Service Associate at blithequark, you'll have the opportunity to make a real impact on our customers' lives. Here are just a few of the key responsibilities you'll be expected to fulfill:- Model and deliver a distinctive and delightful customer experience, ensuring that every interaction is positive and memorable.
- Engage with customers and patients by greeting them and offering assistance with products and services, resolving any issues that may arise and answering questions to ensure a positive customer experience.
- Register sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
- Recommend items for sale to customers and suggest trade-up and/or companion items to enhance their shopping experience.
- Keep counters and shelves clean and well-merchandised, taking inventory and maintaining records as required.
- Implement Company asset protection procedures to identify and minimize profit loss, ensuring compliance with state and local laws regarding regulated products.
- Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise, completing resets and revisions as directed.
- Assist with separation of food items and product placement as specified by policies/procedures, ensuring a safe and healthy shopping environment.
- Provide customer service in the photo area, including digital passport photo service, poster print and creative machine, and suggestive sell of promotional photo products.
- Assume web pick-up responsibilities, monitoring orders in Picture Care Plus, filling orders, and delivering orders to customers as they arrive at the store.
- Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
- Comply with all company policies and procedures, maintaining respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned by management.
Essential and Preferred Qualifications
To be successful in this role, you'll need to possess the following essential and preferred qualifications:- Essential Qualifications:
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evenings and weekend hours.
- Preferred Qualifications:
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with blithequark.
- Prefer to be fluent in reading, writing, and speaking English (except in Puerto Rico).
Skills and Competencies Required for Success
To excel in this role, you'll need to possess the following skills and competencies:- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound judgments.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Basic math skills, with the ability to accurately handle cash and operate a cash register.
- Working knowledge of store systems and store equipment, with the ability to learn new systems and technologies quickly.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Associate, you'll have access to a range of training and development opportunities, including:- On-the-job training and coaching from experienced colleagues.
- Regular feedback and performance evaluations to help you set and achieve your goals.
- Opportunities for advancement to leadership roles, with a clear career path and progression plan.
- Access to online training and development resources, including webinars, workshops, and e-learning modules.
Work Environment and Company Culture Highlights
At blithequark, we're proud of our positive and supportive work environment, which is built on the following core values:- Kindness: We treat each other with kindness, respect, and empathy, creating a warm and welcoming environment for our customers and colleagues.
- Empowerment: We empower our employees to make decisions, take ownership, and drive results, giving them the autonomy to succeed.
- Collaboration: We work together as a team, sharing ideas, expertise, and resources to achieve our goals and exceed our customers' expectations.
- Accountability: We take ownership of our actions, results, and mistakes, learning from them and using them as opportunities for growth and improvement.
Compensation, Perks, and Benefits
As a Customer Service Associate at blithequark, you'll enjoy a range of benefits and perks, including:- A competitive hourly rate, with opportunities for advancement and salary increases.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
- Access to employee discounts and perks, including store discounts, free products, and exclusive offers.
- Opportunities for professional development and career growth, with a clear career path and progression plan.