**Experienced Customer Support Representative – Sales and Customer Service Expert**

At blithequark, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a highly skilled and motivated Customer Support Representative to join our team. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer experiences, meeting or exceeding sales objectives, and driving business growth. **About blithequark** blithequark is a leading provider of innovative solutions and services to the packaging industry. Our team of experts is dedicated to helping our customers succeed by providing them with the best possible products, services, and support. We're a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction. **Key Responsibilities** As a Customer Support Representative, you will be responsible for: * Maintaining a deep understanding of our products and services, as well as our customers' business needs and objectives * Providing exceptional customer service and support to our customers, including responding to inquiries, resolving issues, and escalating complex problems to senior team members * Collaborating with our Account Managers to develop and implement sales strategies, meet sales targets, and drive business growth * Processing and managing customer orders, including quoting sales prices, credit terms, and other relevant information * Developing and maintaining positive relationships with our customers, including scheduling regular meetings and calls to understand their needs and provide tailored solutions * Analyzing and monitoring data to identify trends, opportunities, and areas for improvement * Staying up-to-date with industry trends, competitor activity, and market news to provide informed insights and recommendations to our customers and team members * Participating in sales meetings, training events, and product seminars to stay informed and develop new skills * Creating customer sales forecasts and project pipelines to support business planning and decision-making **Time Management** As a Customer Support Representative, you will be expected to: * Be present and available for work and work-related activities in a manner consistent with company policy and best practices * Utilize available technology to maximize job effectiveness and efficiency * Plan the use of time to achieve stated company goals and objectives * Keep accurate records and maintain organized files and documents * Dress in a professional manner that reflects positively on the company and on you as a professional **Self-Organization** As a Customer Support Representative, you will be responsible for: * Planning and preparing before each customer interaction to ensure a positive and productive experience * Maintaining and using company equipment and resources in a manner consistent with company goals and objectives * Staying organized and focused to meet deadlines and deliver results * Communicating effectively with team members and stakeholders to ensure seamless collaboration and support **Administrative** As a Customer Support Representative, you will be responsible for: * Filling out and maintaining customer profiles, company files, order forms, and documents as required * Submitting daily planner/call reports, sales plans for existing customers, forecasts, and customer activity reports in a timely manner * Submitting new customer credit applications on behalf of the assigned Account Manager * Analyzing and monitoring data to effectively manage customer accounts * Utilizing computer programs and other systems to effectively conduct business **Interaction within the company** As a Customer Support Representative, you will be expected to: * Comply with all company policies and directives * Operate within stated timelines and deadlines * Develop positive relationships and communicate effectively with all fellow employees within blithequark **Qualifications** To perform this job successfully, you must: * Possess a High School Diploma or General Equivalency Diploma as a minimum * Communicate accurately and effectively in all standard business communication mediums using the English language * Have the ability to add, subtract, multiply, and divide, including calculating percentages, interest, proportions, discounts, circumference, and volume using readily available office equipment * Be able to solve reasonably anticipated general business problems, including those containing more than one variable * Possess the physical capabilities necessary to perform the essential functions of the job, including sitting, using hands and fingers, talking, and hearing * Be able to lift and/or move up to 10 pounds **Work Environment** As a Customer Support Representative, you will work in a variety of environments, including: * General office workspace(s) * Factory floor space that may include working near manual and automatic devices/equipment used in the manufacture, processing, packaging, storage, transportation, and conveyance of a myriad of products * Warehouse or other storage spaces that may be air-conditioned and/or heated, cooled (refrigerated locker), freezing (freezer locker), or ambient temperature * Ground and air transport equipment * Travel as required **What We Offer** As a Customer Support Representative at blithequark, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You will also have access to cutting-edge technology, training, and resources to help you succeed in your role. **How to Apply** If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Note** The work environment for this position may include exposure to various chemicals, materials, and equipment used in the packaging industry. Reasonable accommodations will be made to enable individuals with disabilities to perform the tasks listed herein. Apply for this job