Experienced Customer Service Specialist for Remote Healthcare Support - blithequark

Join blithequark: Elevating Healthcare Support through Exceptional Customer Service

At blithequark, we're passionate about delivering world-class managed staffing and talent consulting services that make a meaningful difference in the lives of our clients and the people they serve. As a leader in the industry, we're committed to fostering a diverse workforce that reflects the communities we operate in. We're now seeking an experienced Customer Service Specialist to join our team on a remote basis, providing critical support to healthcare providers and applicants.

About the Role: Customer Service Specialist II - Remote

As a Customer Service Specialist II at blithequark, you'll be the frontline representative for our healthcare support services, ensuring that providers and applicants receive the assistance they need in a timely and professional manner. This role is crucial in driving our mission to deliver exceptional customer service and support to the healthcare community.

Key Responsibilities

• Respond to inbound calls and voicemails on the provider relations line, addressing a range of inquiries related to application status, Medicaid provider numbers, and compliance reviews.
• Demonstrate a strong commitment to customer service, ensuring that all interactions with providers and applicants are handled with professionalism and care.
• Create accurate and detailed call logs in our system, summarizing contact details and outcomes.
• Support team and business goals for enrollment support and customer service, contributing to the overall success of our operations.
• Assist with other tasks as needed, including document uploads and other administrative duties.

Essential Qualifications and Skills

To succeed in this role, you'll need to possess a combination of experience, skills, and personal qualities that align with our customer service-focused culture.

Experience:

• A minimum of 2 years of customer service experience, preferably in a healthcare or related industry.
• A Bachelor's degree and 2 years of paid experience, or 36 months of experience with a minimum of 2 years working with critical care providers, public health providers, or providers caring for vulnerable populations.
• At least 1 year of experience in provider monitoring, Medicaid or third-party payer provider billing, or provider training.
• Experience working in a home health program, community health program, hospital, private practice, or other healthcare-related setting is highly valued.

Skills and Competencies:

• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Proficiency in MS Word, Excel, Outlook, and internet applications, with the ability to quickly adapt to new software and systems.
• Strong analytical and problem-solving skills, with the ability to exercise independent judgment based on policy and procedure.
• Attention to detail and accuracy, with a commitment to meeting deadlines and adhering to established standards.

What We Offer: Career Growth, Learning, and a Supportive Work Environment

At blithequark, we're dedicated to supporting the growth and development of our team members. As a Customer Service Specialist II, you'll have opportunities to:

• Develop your skills and expertise in customer service and healthcare support.
• Contribute to the success of our operations and drive business outcomes.
• Work in a dynamic and supportive environment that values diversity and inclusion.

Our remote work setup allows you to work from the comfort of your own home, with the flexibility to manage your work schedule and environment. We're committed to providing the tools and resources you need to succeed, including a reliable computer and internet connection, and ongoing training and support.

Working Conditions and Benefits

This is a remote work opportunity, requiring:

• A dedicated workspace with limited noise and distractions.
• A reliable computer and internet connection.
• A headset for handling customer calls.
• Availability to work from 8:00am-4:30pm EST.

As a blithequark team member, you'll be eligible for a range of benefits, including competitive compensation, opportunities for career growth and development, and a supportive work environment.

Compensation and Perks

Our compensation package is designed to attract and retain top talent, with a range of benefits that reflect our commitment to supporting the well-being and success of our team members.

While compensation varies depending on factors such as experience and skill set, we're committed to providing a reasonable range of compensation for this role. In addition to salary, we offer a range of benefits that enhance your overall compensation package.

Join Our Team: Apply Now

If you're a motivated and customer-focused professional looking for a challenging and rewarding role in healthcare support, we encourage you to apply for this exciting opportunity at blithequark. As an equal opportunities employer, we're committed to considering all qualified applicants without regard to race, color, religion, gender, sexual orientation, or other protected characteristics.

To be considered for this role, you must be authorized to work for any employer in the U.S. We regret that we're unable to sponsor or take over sponsorship of an Employment Visa at this time.

Don't miss this chance to join our team and make a difference in the lives of healthcare providers and applicants. Apply now and take the first step towards a rewarding career at blithequark!