Part Time Remote Customer Service Representative - Insurance Industry with blithequark

Join blithequark, a Leader in Digital Transformation, as a Part-Time Remote Customer Service Representative

Are you a customer-focused individual with a passion for solving problems and delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? blithequark, a renowned digital transformation company, is seeking a highly skilled and motivated Part-Time Remote Customer Service Representative to join our Insurance (Property & Casualty) team. As a key member of our team, you will play a vital role in providing top-notch support to our customers, addressing their inquiries, and ensuring their satisfaction with our insurance products and services.

About blithequark and the Role

At blithequark, we are committed to making digital processes feel more human for our customers. With over 35 years of experience in delivering exceptional customer experiences across various industries, including financial services, healthcare, entertainment, retail, insurance, and gaming, we have established ourselves as a trusted partner for businesses worldwide. As a Part-Time Remote Customer Service Representative, you will be responsible for handling inbound customer calls, managing outbound follow-up calls, and providing basic policy information to customers. You will also be required to transfer calls to the correct team when escalation is necessary and perform other related duties as needed.

Key Responsibilities

• Handle inbound customer calls and respond to customer inquiries regarding insurance products and services in a timely and professional manner.
• Manage outbound follow-up calls to customers to ensure their satisfaction and provide additional support as needed.
• Provide basic policy information to customers, addressing their questions and concerns.
• Transfer calls to the correct team when escalation is required, ensuring seamless issue resolution.
• Perform other related duties as needed, including data entry, reporting, and other administrative tasks.
• Maintain a high level of accuracy when completing tasks, ensuring data integrity and customer satisfaction.
• Utilize strong communication, time management, and interpersonal skills to build rapport with customers and meet objectives.

Essential and Preferred Qualifications

To be successful in this role, you will need:

• 2+ years of Customer Service experience, preferably in a call center environment.
• A High school diploma or GED.
• Proficient PC skills with typing speeds of 30+ WPM.
• A high level of accuracy when completing tasks, with attention to detail and a commitment to quality.
• Strong communication, time management, and interpersonal skills, with the ability to build rapport with customers and colleagues alike.

Preferred qualifications include:

• Call Center Experience, with a proven track record of delivering exceptional customer service.
• Experience working in the insurance industry, with knowledge of insurance products and services.

What We Offer

At blithequark, we offer a comprehensive benefits package and a range of perks to support our employees' well-being and career growth. As a Part-Time Remote Customer Service Representative, you will be eligible for:

• Competitive hourly pay of $17/hour, with reward and recognition programs to motivate and reward outstanding performance.
• Paid training to ensure you have the skills and knowledge needed to succeed in the role.
• Medical, dental, and vision benefits, EAP, health and wellness programs, and other perks to support your overall well-being.
• Advancement opportunities, with 80% of our frontline leaders having been promoted from within.
• The opportunity to work full-time, if desired, with the ability to apply for other roles within the company after just six months.

Work Environment and Company Culture

As a remote worker, you will need to have a quiet and distraction-free workspace with excellent internet connectivity. Our ideal candidate will have:

• Internet access speeds of 10 Mbps upload and 50 Mbps download, with a hard-wired internet connection capable of supporting outstanding call quality and high-speed response rates.
• A secure and dedicated workspace, free from distractions and interruptions.

At blithequark, we pride ourselves on our inclusive and diverse culture, where employees are treated with respect and dignity. We are committed to creating a work environment that is free from bias and discrimination, where everyone has the opportunity to thrive and grow.

Career Growth Opportunities and Learning Benefits

As a Part-Time Remote Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will receive comprehensive training and ongoing coaching to ensure your success in the role. Our commitment to employee development and career growth means that you will have access to a range of learning opportunities, including:

• Training programs to enhance your customer service skills and knowledge of insurance products and services.
• Ongoing coaching and feedback to support your growth and development.
• Opportunities for advancement and career progression within the company.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including hourly pay, reward and recognition programs, and a range of benefits to support your well-being and financial security. Our benefits package includes medical, dental, and vision coverage, EAP, health and wellness programs, and other perks to support your overall well-being.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join blithequark as a Part-Time Remote Customer Service Representative. With our commitment to employee development, career growth, and inclusive culture, we offer a dynamic and supportive work environment that is perfect for individuals looking to grow and thrive. Apply now to take the first step in your career journey with blithequark!