Experienced Customer Service Representative - Work from Home with blithequark

Join blithequark as a Premier Customer Service Representative and Redefine Customer Experience from the Comfort of Your Home

At blithequark, a global leader in communications and technology, we're on a mission to create meaningful connections with our customers. As a Customer Service Representative working from home, you'll be the voice of blithequark, delivering personalized recommendations and resolving customer inquiries with expertise and care. This is an exciting opportunity to be part of a dynamic team that's shaping the future of telecommunications.

About the Role

As a Premier Customer Service Representative at blithequark, you'll handle a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. Your goal will be to provide effective and timely resolutions for customers while driving sales growth and delivering an outstanding customer experience.

Key Responsibilities

• Address customer inquiries and concerns via phone, email, or virtual chat, utilizing knowledge of blithequark's products and services to provide effective solutions.
• Simplify complex customer issues, such as billing and rate plans, and provide clear explanations to instill confidence and loyalty.
• Troubleshoot and resolve customer-impacting issues, including voice and data problems that span multiple networks and elements.
• Engage with Tier 3 support, third-party vendors, and suppliers as needed to address issues and provide customer resolution.
• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
• Get customers up and running with the latest products and services, such as air cards, USB devices, and blithequark-provided software and applications.
• Meet monthly sales goals and deliver personalized recommendations to customers.

Essential Qualifications

To succeed in this role, you'll need:

• At least one year of customer service experience, preferably in a call center environment.
• Advanced typing/keyboarding skills and the ability to navigate multiple tools and systems.
• Flexibility to work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls.
• A dedicated workspace that meets blithequark's work-from-home standards, including verified internet service and a direct LAN connection.
• Ability to sit or stand for long durations (up to 8 hours) and engage with customers as dictated by business needs.

Preferred Qualifications

While not required, the following qualifications can give you a competitive edge:

• Call center experience and advanced technical skills.
• Familiarity with telecommunications products and services.
• Experience working in a fast-paced, dynamic environment.

What You Can Expect from blithequark

At blithequark, we're committed to supporting your success and well-being. Here's what you can look forward to:

• Paid training, completed from the comfort of your home or in-center, to equip you with the skills and knowledge needed to excel.
• A competitive salary range ($15.00 - $19.57 per hour) + up to $1000 in commissions yearly if all sales goals are met.
• A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, and paid time off.
• Opportunities for career growth and professional development, with training on the latest technology, devices, and products.
• A dynamic work environment that fosters collaboration, innovation, and creativity.

Why Work at blithequark?

blithequark is a company that's shaping the future of telecommunications. By joining our team, you'll be part of a dynamic organization that's committed to delivering exceptional customer experiences. Here are just a few reasons why you might want to consider blithequark:

• Opportunities for career growth and professional development.
• A comprehensive benefits package and competitive compensation.
• A dynamic work environment that fosters collaboration, innovation, and creativity.
• The chance to work with the latest technology and products in the industry.
• A company culture that values diversity, equity, and inclusion.

Our Company Culture

At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture that values diversity, equity, and inclusion, and we're dedicated to providing opportunities for growth and development to all our employees.

Compensation and Benefits

blithequark offers a comprehensive compensation and benefits package that includes:

• Competitive salary and commissions.
• Medical, dental, and vision coverage.
• 401(k) plan and tuition reimbursement program.
• Paid time off and holidays.
• Employee discounts on blithequark products and services.

Conclusion

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity to join blithequark as a Premier Customer Service Representative. With our comprehensive training program, competitive compensation and benefits package, and dynamic work environment, you'll be well-equipped to succeed and grow in your career. Apply today and take the first step towards a fulfilling career with blithequark!