Part-Time Customer Service and Administrative Assistant (Fully Remote) at blithequark

Join blithequark as a Remote Part-Time Customer Service and Admin Contractor: Make a Difference in Tax and Financial Services

blithequark is seeking a dynamic and customer-oriented individual to join our team as a remote Part-Time Customer Service and Admin Contractor, focused on delivering exceptional service to our tax clients. As a key member of our team, you will be the frontline representative for our clients, addressing their inquiries, and ensuring their needs are met promptly and accurately. This role not only offers flexibility in scheduling but also provides an excellent opportunity to gain valuable experience in the tax and financial services industry.

About blithequark and the Industry

blithequark operates at the forefront of the tax and financial services industry, dedicated to providing top-notch solutions to our clients. As a part-time Customer Service and Administrative Assistant, you will be integral to our mission, ensuring that our clients receive the best possible service. The tax and financial services industry is constantly evolving, and by joining blithequark, you will be part of a team that is committed to staying ahead of the curve, leveraging the latest technologies and methodologies to serve our clients better.

Key Responsibilities

• Handle inbound and outbound calls to assist clients with inquiries and complaints via phone, email, and text, ensuring timely and effective resolution.
• Perform data entry tasks to update customer information in our system accurately and efficiently.
• Notate each interaction with clients, add files to the client portal, and prepare forms as necessary, maintaining meticulous records.
• Help resolve client issues with patience and professionalism, striving to exceed client expectations.
• Collaborate with colleagues to ensure that our customer service standards remain high, contributing to a positive team culture.

Essential and Preferred Qualifications

To succeed in this role, you must possess certain skills and qualities. While previous tax experience is not required (as we provide comprehensive training), having a background in customer service is essential. Here are the key qualifications we're looking for:

• Computer Proficiency: You must be highly proficient with computers, particularly with Windows, Microsoft Suite (especially Outlook), Adobe or other PDF-related software, and file management. Selected candidates will be required to pass a Computer Proficient Test to demonstrate their skills.
• Customer Service Experience: A proven track record in customer service is crucial, with the ability to handle client inquiries and complaints effectively.
• Tax Experience: While not mandatory, having experience in the tax industry is a plus, as it can provide a foundational understanding of the context in which you'll be working.
• Performance Under Pressure: The ability to work in a fast-paced environment with high customer inventories while maintaining attention to detail is vital.
• Excellent Communication Skills: You should have a friendly and positive attitude, with excellent verbal and written communication skills.
• Problem-Solving: Being solution-oriented and able to problem-solve effectively is key to resolving client issues promptly.
• Organization and Prioritization: You must be organized and adept at prioritizing tasks to manage your workload efficiently.
• Self-Motivation: The ability to work independently as well as be a great team player is essential, with a willingness to learn and adapt to new ideas and suggestions.

Training and Compensation

We understand that training is crucial for success in this role. Therefore, we offer a comprehensive 1-week training program at $15 per hour for 4 hours per day, Monday through Friday. Upon completing the training, your hourly rate will increase to $17 per hour. This not only provides you with the necessary skills and knowledge but also reflects our commitment to investing in our team members' growth and development.

Schedule and Work Environment

This is a part-time position with flexible hours, requiring a minimum of 20 hours per week and a maximum of 35 hours. The fully remote nature of this role means you can work from the comfort of your home, enjoying a better work-life balance. At blithequark, we value flexibility and understand the importance of being able to manage your work and personal responsibilities effectively.

Benefits and Perks

At blithequark, we believe in rewarding our team members for their hard work and dedication. Here are some of the benefits you can expect:

• Performance Bonuses: We offer performance bonuses to recognize and reward outstanding performance and contributions to our team.
• Flexible Hours: Enjoy the flexibility of choosing your work hours within the agreed-upon range, allowing you to balance work and personal life effectively.
• Fully Remote: Work from home and avoid the commute, enjoying a more relaxed and productive work environment.
• Competitive Pay: We offer competitive pay rates that reflect our commitment to valuing our team members' skills and contributions.

Career Growth and Learning Opportunities

Joining blithequark as a Part-Time Customer Service and Administrative Assistant is not just about fulfilling a role; it's about embarking on a career path that offers growth and development opportunities. As you gain experience and skills, you'll have the chance to take on new challenges and advance within the company. Our commitment to ongoing training and professional development means you'll be supported every step of the way.

Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering an environment where everyone feels valued, respected, and empowered to contribute their best. As a remote team member, you'll be part of a community that is dedicated to collaboration, innovation, and mutual support.

Why Join blithequark?

By joining blithequark, you're not just taking on a job; you're becoming part of a team that is passionate about delivering exceptional service to our clients. Here are just a few reasons why you should consider applying:

• Opportunity to work in a dynamic and growing industry.
• Comprehensive training and ongoing support.
• Flexible working hours and a fully remote work environment.
• Competitive compensation and performance bonuses.
• A positive and inclusive company culture that values its team members.

If you're a motivated and customer-oriented individual looking for a challenging yet rewarding role, we encourage you to apply to join our team at blithequark. Together, let's make a difference in the tax and financial services industry.

Apply Now!