Experienced Customer Service Representative - Work From Home in Tennessee - Specialty Mail Order Pharmacy

Transforming Healthcare with Heart at blithequark

At blithequark, our purpose is clear: bringing our heart to every moment of your health. We're committed to delivering enhanced human-centric healthcare that's personal, convenient, and affordable. As a Customer Service Representative in our Specialty Mail Order Pharmacy, you'll play a vital role in achieving this mission by providing exceptional telephone support to patients receiving life-sustaining specialty drug therapy.

About the Role

As a Pharmacy Service Representative working from home in Tennessee, you'll be the primary point of contact for patients, insurance companies, healthcare providers, and internal teams. Your superb communication skills will ensure the smooth processing of specialty medications, timely resolution of issues, and compassionate care for our patients.

Key Responsibilities

• Coordinate and process new patient medication orders and reorders, verifying and revivifying benefits as needed.
• Translate and enter new or refill prescriptions into the pharmacy information system.
• Communicate and collect copay amounts, obtain authorizations, and work with insurance companies to resolve issues.
• Collaborate with healthcare providers and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues.
• Provide exceptional customer service, responding to patient inquiries and concerns in a timely and professional manner.

Essential Qualifications

To succeed in this role, you'll need:

• At least one year of experience in a customer service role, handling and resolving complex customer needs over the phone.
• Proficiency in Windows-based applications, including Microsoft Office, internet navigation, and email applications.
• Strong computer keyboarding skills and aptitude.
• A verifiable high school diploma or equivalent.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology.
• Previous experience in a pharmacy or customer-facing role.

Skills and Competencies

To excel as a Customer Service Representative at blithequark, you'll need:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple demands.
• Compassionate and genuine care for patients and customers.
• Proficiency in using technology to streamline processes and improve customer experience.

Career Growth Opportunities

At blithequark, we're committed to helping our colleagues grow and develop in their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and expertise in a specialized area of healthcare.
• Take on additional responsibilities and contribute to the success of our Specialty Mail Order Pharmacy.
• Participate in training and development programs to enhance your knowledge and career prospects.

Work Environment and Company Culture

As a remote worker, you'll enjoy the flexibility and autonomy of working from home in Tennessee. At blithequark, we foster a culture that values:

• Compassion and empathy in our interactions with patients and colleagues.
• Innovation and creativity in solving complex problems.
• Collaboration and teamwork in achieving our mission.
• Diversity, equity, and inclusion in our workplace and community.

Compensation and Benefits

We offer a competitive compensation package, including:

• A pay range of $17.00 - $25.65 per hour, depending on experience and qualifications.
• A full range of medical, dental, and vision benefits.
• A 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Term life insurance, short-term and long-term disability benefits.
• Numerous well-being programs, education assistance, and free development courses.
• A CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.

Join Our Team

If you're passionate about delivering exceptional customer service and making a difference in the lives of patients, we encourage you to apply for this exciting opportunity. Our application process is simple and straightforward:

• Apply online.
• Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and showcase your skills.

At blithequark, we're committed to creating a workplace that's inclusive and respectful of all individuals. We are an equal opportunity and affirmative action employer, and we welcome applications from diverse candidates.

Don't miss this chance to join our team and make a meaningful contribution to the healthcare industry. Apply today and take the first step towards a rewarding career at blithequark!