Experienced Healthcare Customer Advisor for Special Needs - National Remote Opportunity at blithequark

Transforming Healthcare Experiences: Join blithequark as a Healthcare Customer Advisor for Special Needs

At blithequark, we're on a mission to simplify the healthcare experience, create healthier communities, and remove barriers to quality care. As a leader in the healthcare industry, we're committed to making a positive impact on the lives of millions of people. If you're passionate about delivering exceptional customer service and dedicated to making a difference in the lives of individuals with special needs, we invite you to join our team as a Healthcare Customer Advisor.

About the Role

As a Healthcare Customer Advisor for Special Needs at blithequark, you'll have the flexibility to telecommute from anywhere within the U.S. while taking on challenging and rewarding work. You'll be part of our highly skilled team of Care Advisors dedicated to serving and managing special needs for our members and their families. In this role, you'll deliver an extraordinary experience to family members who need an ally, providing guidance and community resources during key transition times throughout their journey.

Primary Responsibilities

• Provide holistic family support to members with special needs, owning end-to-end resolution of issues.
• Serve as an ongoing point of contact for members, primarily via phone, email, chat, and text, delivering compassionate support and creating a memorable, positive experience.
• Build ongoing relationships with members and teammates, making decisions independently and solving problems creatively using sound judgment and critical thinking.
• Plan, prioritize, organize, and complete work to meet established objectives, managing project time to ensure timely follow-up and outreach.
• Anticipate member needs, proactively seeking out external and internal resources to add unexpected value.
• Determine appropriate referrals to other programs/services as needed, providing high-quality member experience reflected in post-contact surveys and member feedback.
• Focus on teamwork and fostering a strong team environment through activities like mentoring and acting as a resource for colleagues.

Essential Qualifications

To succeed as a Healthcare Customer Advisor for Special Needs at blithequark, you'll need:

• A High School Diploma / GED OR equivalent work experience.
• 1+ year of experience helping, resolving, or advocating on behalf of members or customers.
• Experience using a computer and Microsoft Office, including Microsoft Word, Excel, and Outlook.
• Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, with occasional overtime as needed.
• Must be 18 years of age or older.

Preferred Qualifications

While not required, the following qualifications can give you a competitive edge:

• 1+ year of A4Me OR 3+ months of Quick Assist experience.
• Claims processing experience.
• Experience providing care for children with special needs.
• Experience within a member-focused healthcare environment.
• Experience within a service delivery capacity, such as social services, caregivers, hospitality, social work, sales, or non-profit agencies.

Skills and Competencies

To excel in this role, you'll need:

• Strong empathy, compassion, and listening skills.
• Aptitude to be proactive, organized, resourceful, and relentless in solving issues and providing support.
• Critical thinking and problem-solving skills, with the ability to prioritize time efficiently.
• Self-starter abilities and the capacity to thrive in ambiguity without established processes.
• Strong written and verbal communication skills, with the ability to understand various special needs conditions and tailor approaches to unique individuals.
• Ability to diffuse member distress, manage complex situations, and translate complex benefit terminology into common language.
• Agility and flexibility to excel in a fast-paced work environment with constant learning and change.
• High emotional intelligence, with the ability to separate self from complaints/escalated members and focus on delivering thoughtful, compassionate care.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to your professional development and growth. As a Healthcare Customer Advisor for Special Needs, you'll have access to:

• 18 weeks of paid training to equip you with the skills and knowledge needed to succeed.
• Ongoing coaching and feedback to help you refine your skills and address areas for improvement.
• Opportunities for career advancement and professional growth within the organization.

Work Environment and Company Culture

As a remote employee at blithequark, you'll enjoy the flexibility to work from anywhere within the U.S. while being part of a dynamic and supportive team. Our company culture is built on a foundation of:

• Diversity, equity, and inclusion, with a commitment to creating a healthier atmosphere for all employees.
• A mission-driven approach to making a positive impact on the lives of millions of people.
• A culture of recognition and reward, with opportunities for professional growth and development.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive benefits package, including:

• Competitive compensation, with an hourly range of $18.80 - $36.78 per hour for California, Colorado, Connecticut, Nevada, New York, New Jersey, Washington, and Rhode Island residents.
• Incentive and recognition programs to reward your hard work and dedication.
• Equity stock purchase and 401k contribution opportunities.
• A comprehensive benefits package, subject to eligibility requirements.

Join Our Team

If you're passionate about delivering exceptional customer service and dedicated to making a difference in the lives of individuals with special needs, we invite you to join our team at blithequark. As a Healthcare Customer Advisor for Special Needs, you'll have the opportunity to make a positive impact on the lives of millions of people while enjoying a rewarding and challenging career. Apply now to start your journey with us!