Experienced Spanish Speaking Customer Support Specialist - Work from Home Opportunity at blithequark

Join the blithequark Team as a Customer Support Specialist and Elevate Your Career

Are you a native or near-native Spanish speaker looking for a new challenge in a dynamic and multicultural environment? Do you have a passion for delivering exceptional customer service and resolving complex issues? If so, we've got an exciting opportunity for you to join blithequark as a Customer Support Specialist and work from the comfort of your own home.

About blithequark

blithequark is a global leader in outsourced omnichannel customer experience management, serving as a strategic partner to the world's largest companies across various industries. With a presence in nearly 80 countries and a team of 380,000 interaction experts speaking 265 languages and dialects, blithequark is dedicated to delivering consistently positive customer interactions that are reliable, flexible, and intelligent.

As a subsidiary of the blithequark Group, blithequark Romania has been operating since 2004, providing high-quality services to top players in the local and international markets, including banks, insurance companies, telecom operators, gaming, tourism, and more. With over 1,300 employees, blithequark Romania is committed to fostering a culture of excellence, innovation, and teamwork.

Job Overview

As a Customer Support Specialist at blithequark, you will play a critical role in delivering exceptional customer experiences through inbound calls, providing timely and effective solutions to customer inquiries, and ensuring the highest level of service quality. If you're a tech-savvy and gifted communicator with a customer-oriented mindset, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Manage customer interactions via inbound calls, providing an optimum level of service to achieve the best resolution for the customer.
• Advise customers on the best approach based on their needs and requests, demonstrating a deep understanding of the products or services offered.
• Utilize analytical skills and problem-solving abilities to resolve customer complaints and issues in a timely and effective manner.
• Demonstrate sound judgment and decision-making skills, ensuring that customer interactions are handled professionally and efficiently.
• Work collaboratively as a team player, respecting authority and contributing to a positive and productive team environment.
• Maintain attention to detail, ensuring that customer interactions are accurately documented and resolved to the customer's satisfaction.

Essential Qualifications

• Fluency in Spanish (communication level) - native or near-native proficiency required.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner.
• Customer-oriented and compassionate, with a strong desire to help customers and resolve their issues.
• Patient, empathetic, and eager to help, with a strong ability to remain calm under pressure.
• Analytical skills and problem-solving abilities, with the capacity to think critically and resolve complex issues.
• Sound judgment and decision-making skills, with the ability to make informed decisions that align with company policies and procedures.
• Computer proficiency in Windows and MS Office, with the ability to quickly adapt to new software and technologies.
• Strong social support system, autonomy, and ability to work effectively from home.

Preferred Qualifications

• Previous experience in customer support or a related field, although not required.
• Technical skills or knowledge in a specific industry or product, although training will be provided.
• Experience working in a multicultural and multilingual environment.

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package that supports your well-being, career growth, and work-life balance. Some of the benefits you can expect include:

• Full-time contract with a competitive salary.
• Flexible schedule that allows you to work from home and manage your work-life balance effectively.
• Super-fast recruitment process, ensuring that you can start your new role quickly.
• Paid and online training, providing you with the skills and knowledge needed to excel in your role.
• Meal tickets (21 RON per working day, approximately 441 RON per month).
• Discounts cards through various partners.
• Medical Plan with a private health center (Regina Maria).
• Professional development and promotion opportunities, supporting your career growth and advancement.
• Internal events and international talent competitions, providing opportunities for networking and skill development.
• Santa's Gift for your children, because we care about your family's well-being.
• Bookster - a free subscription with delivery at home for those working from home, because we believe in the importance of continuous learning.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to supporting your career growth and development. As a Customer Support Specialist, you'll have access to ongoing training and development opportunities, enabling you to enhance your skills and knowledge in areas such as customer service, communication, and problem-solving. Our comprehensive training program will equip you with the tools and expertise needed to excel in your role and advance your career.

Work Environment and Company Culture

blithequark is a company that values diversity, inclusivity, and teamwork. Our multicultural and friendly environment is designed to foster collaboration, creativity, and innovation. As a remote worker, you'll be part of a global team that is passionate about delivering exceptional customer experiences and making a positive impact on the world.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package that includes meal tickets, discounts cards, medical plan, and more. Our flexible schedule and work-from-home arrangement allow you to manage your work-life balance effectively and enjoy a better quality of life.

Join Our Team and Elevate Your Career

If you're a motivated and talented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at blithequark, you'll be part of a dynamic team that is dedicated to delivering exceptional customer experiences and making a positive impact on the world. Apply now and take the first step towards a rewarding and challenging career with blithequark.