Experienced Customer Service Representative – Remote Work Opportunity in Upstate New York for Blithequark

Introduction to Blithequark

At blithequark, we are redefining the standards of customer service and experience, one interaction at a time. With a global presence and a commitment to excellence, we offer a wide range of career opportunities in customer service, training, tech support, management, recruiting, and more. Our dedication to promoting from within has led to over 70% of our leaders rising through the ranks, a testament to our belief in nurturing talent and providing opportunities for growth.

Blithequark is not just about providing exceptional service; we are also passionate about making a positive impact on our communities. Through our award-winning, in-house non-profit charity, Making Lives Better with blithequark (MLB), we empower individuals and support local communities, fostering a culture of compassion and social responsibility.

Job Summary

As a Customer Service Representative at blithequark, you will play a vital role in addressing customer concerns, providing support, and resolving issues in a timely and professional manner. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to deliver outstanding service, ensuring customer satisfaction and loyalty.

Key Responsibilities

• Assist customers with issues and concerns related to products or services, providing timely and effective solutions.
• Document call-related information for auditing and reporting purposes, maintaining accurate and up-to-date records.
• Maintain and update customer information as necessary, ensuring data accuracy and integrity.
• Upsell current customers on new or enhanced services, identifying opportunities to meet their evolving needs and preferences.
• Collaborate with internal teams to resolve complex issues, leveraging collective expertise and knowledge to deliver exceptional customer experiences.

Essential Qualifications

• High school diploma or GED, demonstrating a foundation in education and a commitment to learning.
• Customer service experience, preferably in a similar industry or role, with a proven track record of delivering exceptional service and resolving customer complaints.
• Strong computer navigational skills, with proficiency in Microsoft Office applications (Word, Excel) and the ability to quickly adapt to new software and systems.
• Excellent oral and written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Exceptional listening and comprehension skills, with a keen ability to understand customer needs and concerns.
• Professional and courteous demeanor, with a customer-centric approach and a passion for delivering outstanding service.

Preferred Qualifications

• Previous experience working in a remote or home-based environment, with a proven ability to self-motivate and manage time effectively.
• Familiarity with customer relationship management (CRM) software and other relevant tools and technologies.
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.

Work Environment and Requirements

To succeed in this role, you will need to have a dedicated workspace in your home, with a reliable internet connection (DSL or Cable) and a minimum download speed of 10 Mbps and upload speed of 3 Mbps. You will be required to use a webcam and other equipment provided by blithequark, ensuring a secure and efficient work environment.

Your workstation must be connected directly to the internet, with proof of meeting the minimum speed requirements. You will be expected to maintain a quiet, private, and distraction-free workspace, conducive to focused work and exceptional customer service.

Physical Demands

This role involves constant sedentary work, with prolonged periods of sitting and computer use. You will need to be comfortable working in a stationary position for extended periods, with regular breaks to maintain your physical and mental well-being.

Benefits and Compensation

At blithequark, we offer a comprehensive range of benefits, including health, dental, and vision coverage, as well as a 401K retirement plan and paid time off. You will also have access to optional daily pay or weekly pay, leadership programs, paid training, and tuition reimbursement, among other perks and benefits.

Our employee discounts program provides exclusive offers on groceries, travel, insurance, phone plans, health and wellness, and pet supplies, among other benefits. We also offer an employee assistance program, designed to support your emotional, mental, and physical well-being.

Career Growth and Development

At blithequark, we are committed to helping you grow and develop in your career. With opportunities for advancement, training, and education, you will have the chance to expand your skills, knowledge, and expertise, taking your career to the next level.

Our leadership programs are designed to nurture talent and promote from within, providing a clear path for career progression and advancement. With a strong focus on employee development, we invest in your future, helping you achieve your goals and aspirations.

Conclusion

If you are a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. With a commitment to excellence, a culture of compassion, and a dedication to employee growth and development, we offer a unique and rewarding work environment that will challenge and inspire you.

Join our team of talented and dedicated professionals, and become part of a global organization that is redefining the standards of customer service and experience. Apply now, and take the first step towards an exciting and rewarding career with blithequark.