Experienced Customer Service and Administrative Support Professional for a Leading Global Manufacturer of High-Performance Doors and Windows

Introduction to blithequark

At blithequark, we are passionate about designing, manufacturing, and distributing high-performance interior and exterior doors, windows, and related building products that bring beauty and security to the spaces that touch our lives. As a leading global company, we operate across North America and Europe, with a commitment to excellence and a dedication to our customers. Our associates are the backbone of our organization, and we are seeking an experienced Customer Service and Administrative Support Professional to join our team.

Job Summary

We are looking for a highly skilled and motivated individual to provide exceptional customer service and administrative support to our team. As a Customer Service Assistant, you will be responsible for reviewing bills of materials, maintaining vendor files and contact information, processing credits and debits, and performing various administrative functions. If you have excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Review bills of materials and maintain them in the system to ensure accuracy and efficiency.
• Answer incoming calls from customers and vendors, providing exceptional customer service and resolving issues in a timely and professional manner.
• Perform month-end processing, including processing credits and debits, and maintaining a system of financial recordkeeping.
• Maintain all vendor files and contact information, ensuring that all records are up-to-date and accurate.
• Perform administrative functions such as electronic and physical filing, scanning, copying, and organizing documents, and creating company documents.
• Maintain electronic documents such as miscellaneous spreadsheets for the office, and enter receivers into the ERP software.
• Maintain the office supply stock levels and keep the office supply room organized, ensuring that all supplies are readily available.
• Assist other departments administratively as needed, providing support and guidance to ensure the smooth operation of the business.
• Perform other administrative functions and general duties as required by the management staff.

Essential Qualifications

• High School Diploma, associate degree preferred.
• One (1) year of Administrative Assistant experience is preferred.
• Must be proficient in Microsoft Office Suite products with advanced Excel skills.
• SharePoint & Salesforce experience preferred.
• Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong attention to detail and problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Willingness to learn and follow instructions, with a commitment to ongoing learning and professional development.
• Clear and precise communication skills, with the ability to work within a team and provide exceptional customer service.
• Previous experience in manufacturing or warehouse environment, with the ability to work efficiently in a fast-paced environment.
• Excellent communication skills, customer service skills, and the ability to handle stressful situations in a professional and courteous manner.

Preferred Qualifications

• Experience working in a manufacturing or warehouse environment, with knowledge of inventory management and control.
• Experience with ERP software, with the ability to enter receivers and maintain accurate records.
• Experience with SharePoint and Salesforce, with the ability to maintain electronic documents and provide administrative support.
• Strong analytical skills, with the ability to analyze problems and develop effective solutions.
• Experience working in a team-oriented environment, with the ability to provide support and guidance to colleagues.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to investing in our people and providing opportunities for career growth and development. As a Customer Service Assistant, you will have the opportunity to learn and develop new skills, with ongoing training and support provided. You will also have the opportunity to work with a talented and dedicated team, with a commitment to excellence and a passion for delivering exceptional customer service.

Work Environment and Company Culture

At blithequark, we are proud of our company culture and our commitment to excellence. We operate in a fast-paced and dynamic environment, with a focus on teamwork, collaboration, and mutual respect. We are an equal employment opportunity employer, and we do not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

Compensation, Perks, and Benefits

At blithequark, we offer competitive compensation and benefits packages, with a commitment to attracting and retaining great people. Our benefits packages typically include medical and dental, generous leave policies, retirement program, and other perks and benefits. We also offer opportunities for career growth and development, with ongoing training and support provided.

Conclusion

If you are a motivated and experienced Customer Service and Administrative Support Professional looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to delivering exceptional customer service and providing a positive and supportive work environment. With a focus on teamwork, collaboration, and mutual respect, we are the perfect place to build a rewarding and successful career. Apply now to join our team and take the first step towards a bright and exciting future.